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  1. If you want to give a meter read via the phone you can use our automated service, you’ll just need your customer account number and meter reads to hand. If your customer account number starts with an A or BGX then call 0330 054 5340 .

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  2. British Gas contact details. Get quick answers to frequently asked questions about your energy or home services account or contact our advisors.

  3. Smart meters record your energy use and automatically send meter readings to us, meaning an end to estimated bills. If you're in need of smart meter help or support, you can find out everything you need to know about British Gas meters here.

  4. Smart meters automatically submit meter readings to us – so that’s one less thing on your to-do list. And if you're a Pay As You Go customer, you can top up from the comfort of your home, online or over the phone.

  5. Contact us. Email us at: feedintariff@britishgas.co.uk. Or submit a reading and we'll process your FiT payment. We can now make your payments by bank transfer. To change your payment method, submit your next reading by email at the above address and tell us your bank details. You have a new installation ID.

  6. Dec 1, 2023 · You can contact British Gas by phone or online. To contact customer service for assistance or to make a complaint, dial 0333 202 9532. If your service isn’t working or you have leaky water pipes, call 0333 200 8899. To pay or view your bills, dial 0333 200 8899.

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