Get Over €600 Per Passenger For Flight Delays Of 3+ Hours. Get Over €600 Per Passenger For Flight Delays Of 3 Hours Or More.
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Shocking customer service, all based outside the UK so terrible phone lines. My father’s flight was delayed from Hong Kong to Londo and he missed his transfer to Edinburgh. Leaving him in the airport for 10 hours when in fact there are hourly flights to Edinburgh. Plenty flights he could have got.
- (417)
Terrible customer service! Flights delayed over 9 hours with no update with flight or complimentary drinks or food to offer. Website is continuously crashing with no way of claiming cancellation costs back other than going through the website. Would definitely not use again.
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