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- Support Portal
Request in seconds, ride in minutes. Available for iOS and...
- Support Portal
- Where to Get Help
- Get in Touch with The Support Team as A Ride-Hailing Customer
- Issues with Your Account
- Pre-Ride Issues
- Payment Issues
- Post-Ride Issues
- Ready to Ride?
This article is for Bolt ride-hailing customers. If you’re using the Bolt platform as a driver, courier, Bolt Business user, or any other partner or customer, here’s how to contact Bolt customer support.
Bolt’s Support team is available around the clock to help you, no matter the problem. But first, check out our self-help articles,also available in the app. There’s a good chance your issue has a solution! If you experience app issues, see an unknown charge, or just have a general question, you can contact the Support team in several ways: 1. In-ap...
We understand how frustrating it can be to open the app only to see that you can’t request a ride. Below you’ll see the potential causes for suspended accounts.
Although we do our best to maintain the highest service levels, some situations are unfortunately outside our control. Let’s see what these potential situations are.
Now let’s see why prices can change mid-trip, why you may see several charges for the same trip, and what to do if your payment fails.
What should I do if I leave an item in the car?
As much as we want to help you find lost items, Bolt isn’t responsible for things you leave behind. If you think you left an item in the vehicle, you have 24 hours to contact the driver through the app. Please check your Ride historyto see this option. If 24 hours have passed, please contact our Support team via the app or emailand give them the ride details and item description. We’ll do our best to get it back to you!
What should I do if I leave my phone in the driver’s car?
If you lose your phone, you’ll need to contact our Support team via local email address. Select your city and scroll down to theContact Ussection, where you’ll find the contact details.
Why do drivers take longer routes?
We encourage all drivers to use a GPS navigation system to ensure you get to your destination fast. This way, drivers can take the shortest route possible and be aware of accidents, construction works, or traffic jams. But if you think your driver took a poor route for no reason, and you were charged more, contact our Support team via in-app or email. Please note that the final price changes if you change your destination after ordering a ride.
That certainly was a lot of information! But at least you now know the most common situations and questions are. If you’re new to our platform, download the app todayand try Bolt’s high-quality, safe, and affordable rides.
Request in seconds, ride in minutes. Available for iOS and Android devices. Welcome to Bolt Support — how can we help you? Here you’ll find the most helpful articles and topics for customers, drivers, fleet owners, and couriers.
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Please contact us via email and we will look into the issue. You can find local email addresses on our website. Meanwhile, some tips that may help: Make sure you have a stable internet connection. If you don’t receive the verification code, make sure you enter the correct phone number.
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