8.0/10 (776 reviews)
Customer Service Contact Number. Troubleshooting Without Waiting Queues Is Possible! Try Now! We Solve Issues in About 1 Minute. Ready to Try? Then Enter the Ask-Crew Chat!
- Contact Us
Our Customer Care
Is Always Here
- No Wait - Connect in Sec
Ask Questions
of Any Complexity
- Ask an Expert
100+ Professionals
Already Have an Answer for You
- Available 24/7/365
Night & Day
Quick Answers to Your Questions
- Unlimited Chats
Chat with Certified Experts
Until You Are Satisfied
- Any Help in One Place
Ask Numeric Questions in One Chat
Your All-in-One Helper Is Waiting
- Contact Us
Search results
British Gas contact details. Get quick answers to frequently asked questions about your energy or home services account or contact our advisors.
- Help & Support
By clicking “Accept All Cookies”, you agree to the storing...
- My Account
Manage your gas and electricity bills, payments, meter...
- Help & Support
- Overview
- Calling British Gas
- Contacting British Gas Online
- Using Alternate Methods
British Gas is one of the biggest energy and gas providers in the United Kingdom. If you're having issues with your gas supply or have questions about your bill or account, you can call customer support, send them an
, or chat with a representative online. If your issue isn't resolved in a timely manner, there are also other steps you can take, like filing a formal complaint or contacting them through social media.
Call 0333 202 9532 to contact customer service.
Calling this number will connect you to a British Gas customer service representative that can direct you to the right department. This is a quick way to speak to a customer service representative over the phone. You can also use this number to make a customer complaint.
Customer service is available Monday through Friday from 8 am to 8 pm and 8 am to 6 pm on Saturday. Customer service is closed on Sunday.
Call 0333 200 8899 if your services aren’t working.
Call this number if your gas supply isn’t working properly. You should also call this number if you have leaking gas powered hot water heating pipes. Once you speak to someone, British Gas will schedule an appointment for a technician to come out and fix the issue. If the problem is easily fixable, they may even be able to troubleshoot the problem over the phone.
Representatives at this number are available 24 hours a day, seven days a week.
Chat with a customer service representative online.
and click the blue "Chat" button in the lower-right corner to bring up a live chat with a representative. This person will usually be able to resolve simple issues with your account and bill or give you the number to the department that you need.
Escalate complaints by accessing their customer complaints page.
If you’ve contacted British Gas using other methods and they don’t respond, you can escalate the issue to their customer complaints department. Visit
and find the section that best describes your issue to determine the correct email address to use. Make sure to describe your experience and the issue you’re having with their service in the body of the email.
This method should be saved for the last resort.
You shouldn’t use this method unless you’ve tried contacting them directly with no results. You can contact British Gas online by tweeting @BritishGas or @BritishGasHelp. This may get enough attention for someone to contact you and resolve your issue.
Send British Gas a letter.
Send British Gas a letter to praise them for their service or to log an official complaint. Address the letter to British Gas, PO Box 227, Rotherham S98 1PD. Remember to use sufficient postage payment so your letter doesn't get sent back.
Type the letter if you have poor handwriting.
Log a formal complaint if your issue hasn’t been resolved in eight weeks.
If you have an ongoing issue that British Gas refuses to fix, you can log an official complaint with the energy ombudsman service. To log a complaint, send an email to osenquiries@os-energy.org, call 0330 440 1624, or send a letter to Ombudsman Services: Energy, PO Box 966, Warrington WA4 9DF.
- 737.9K
Dec 20, 2022 · Wait at least 30 minutes for your electricity key to be prepared. Go to your local Payzone and collect your new key. You can get in touch with British Gas using any of the following methods to receive your reference code: Call customer service – 0333 202 9802. Via WhatsApp – click here.
Aug 2, 2022 · Call the British Gas contact number on ☎️ 0333 202 9802. Find all the British Gas Contact information in one place.
Oct 2, 2012 · It is still Lattice Group, but they are calling themselves National Grid Pensions, address, PO Box 6666, Basingstoke, RG24 4DB. Telephone number 08457 585247. Hope this helps.
UK SALES ENQUIRIES. + 44 (0)1952 238 100. uk_sales@bgelectrical.co.uk. Luceco plc Luceco Distribution Centre, Stafford Park 1, Telford, Shropshire, England, TF3 3BD.
People also ask
Is there a British Gas customer service number?
How do I contact British Gas?
How do I contact British Gas homecare?
How do I contact British Gas If I Lost my gas card?
I’m already with British Gas Lite. If you have a question about your energy account, our webchat team can help. We’re available 9am-5pm Mondays to Fridays. To chat with us, you’ll need to log into your online account. Log in.
