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  1. Find out how to manage your account online, move money, update your payment schedule, and contact us by phone or email. Get answers to FAQs, view refinance and mortgage rates, and learn about down payment assistance programs.

  2. Log in to manage your mortgage and home equity accounts, make payments, view statements and more. Contact customer service by phone for mortgage and refinance, or home equity and line of credit.

  3. Find the best ways to contact Bank of America for specific issues, such as mortgage and home equity loans. You can also access digital solutions, schedule an appointment, or connect with us on social media.

  4. 800.669.6650. Help is available in English, Spanish and many other languages. Having trouble with home loan payments? We’re here to help.

  5. Learn the steps, benefits, and considerations of the home buying and loan process. Explore mortgage, refinance and home equity options.

  6. Banking by phone. For account information and service or to open a new deposit account: 800.432.1000. For customers with speech or hearing impairments: TTY: 800.288.4408 or contact us through a relay service.

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  8. Call us today at: 800.669.6650. Monday through Friday. 8 a.m. - 8 p.m. Eastern. You can also check the status of the loan modification application online to see if it has been received, understand where you are in the document submission process, and find out if you need to send us any additional documents.

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