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Contact one of our in-house support team via InFocus, our customer portal, join our FREE webinars or take a look at our helpful FAQs and user guides below. InFocus is the gateway to your Focus Group account and provides an easy way to reach our dedicated support team.
- General FAQs
Please speak to your Focus Group Account Manager to discuss...
- General FAQs
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- Customer Relations
- If You Have A Complaint
- Taking Your Complaint Further
- Useful Addresses
We make every effort to ensure that our customers are happy with the level of service they receive from us. However, despite our best efforts, we appreciate some things can go wrong. When they do, we want to know so that we can put them right.
Please contact our Customer Relations Team or your Dedicated Account Manager. Once we've established your complaint, we will seek to resolve the problem while you are on the line. Where this is not possible, we will agree a course of action. You can also reach us via post at: Focus Group, Focus House, Ham Road, Shoreham-by-Sea, West Sussex, BN43 6P...
If your complaint is not resolved to your satisfaction after this procedure, you can escalate it further to the Operations Manager and, ultimately, the Management Team. If we cannot resolve your complaint, we will inform you. If you remain unhappy and wish to pursue your complaint further by alternative dispute resolution, you may wish to refer to ...
Ombudsman, PO Box 730, Warrington, WA4 6WU. Tel: 0330 440 1614. Ofcom: Riverside House, 2A Southwark Bridge Road, London SE1 9HA, Tel: 020 7981 3000.
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