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Do you agree with Focus Group's 4-star rating? Check out what 2,174 people have written so far, and share your own experience.
Jun 30, 2016 · Six steps to an effective complaint. 1. Stay calm. You want to convince whoever you are complaining to that you are in the right, so be polite and assertive rather than hostile. 2. Put it in...
Read 43 customer reviews of Focus Auto Ltd, one of the best Automotive businesses at 164 Chestnut Grove, Mitcham, Mitcham CR4 1RB United Kingdom. Find reviews, ratings, directions, business hours, and book appointments online.
- (43)
- 07875647268
- 164 Chestnut Grove, Mitcham, CR4 1RB
Oct 12, 2023 · Ford Focus owner reviews “The Ford Focus is as great to drive as ever, plus it’s spacious, well-equipped and comfortable”
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In the first instance you can tell us about your issue by getting in touch with our Customer Services Team. The contact details are as follows; Email: customerservice@focusgroup.co.uk Post: FAO Customer Service, Focus Group, Focus House, Ham Road, Shoreham-by-Sea, BN43 6PA. Telephone: 0330 024 2000 option 5 To help us fix things quickly we’ll need ...
A member of our Customer Service Team will contact you to provide you with next steps, this may include the assignment of a complaints case handler along with your case reference number. Once you have received this, we will contact you with our initial findings or a request for further information. We will aim to provide a response and resolution w...
You will receive a report on our investigation and findings in relation to your complaint. This will include the option to appeal this decision if you are not satisfied with the outcome. If you do not respond to our report within 28 days we will consider the matter resolved. If you are unsatisfied with the decision and wish to appeal, please notify...
You will receive a report on our investigation and findings in relation to your appeal. This will include the option to further appeal this decision if you are not satisfied with the outcome. If you do not respond to our report within 28 days we will consider the matter resolved. If you are unsatisfied with the decision and wish to appeal further, ...
You will receive a report on our investigation and findings in relation to your appeal. This will contain the final decision by Focus Group.
Predicted Reliability ratings are based on problems reported by members in 17 trouble areas in CR’s Annual Auto Surveys. Owner Satisfaction predictions are based on whether CR members said in our surveys that they’d buy the same vehicle again if given the chance.
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Surprisingly good: engaging to drive, practical and well-equipped with superb fuel economy. One month since collection and I'm more and more impressed with this Ford (I've never had one before). I was sceptical about the mild hybrid system, but it seems to make a very positive difference to fuel economy and performance.
