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1. support.atomwide.comWavenet Education Support Site

   support.atomwide.com

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   To enter this site, you must login. Atomwide Managed Service customers: when you reach the login page, enter your normal email username and password, but add a suffix. to the username of .<la> where <la> is your DfE-assigned LA code (e.g. 887 for Medway). LGfL customers: Please click here. You are connecting to support.atomwide.com from 40.77 ...

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     If you need help with using this page then please speak to...

2. blog.atomwide.com › supportservices › defaultIT Services for Schools - Atomwide

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   The site can also be used to raise support/service cases and request any changes which the school cannot make of its own accord. For any support related queries please contact the Service Desk by logging into our support site below and raising a case, or by calling our support line on 01689 814777. Further information. Play video.

3. blog.atomwide.com › downloads › SupportOne place for all your help & support - Atomwide

   blog.atomwide.com › downloads › Support

   A dedicated team of 1st and 2nd line support engineers, accessible through the Atomwide Service Desk, to provide a comprehensive support service. Response, reference and resolution When a support case is raised it is recorded on a Case Logging System. This system records the case details, name and contact information of the person who is making

4. www.ukauthority.com › articles › lgfl-retainsLGfL retains Atomwide for sign-on and support services

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   The London Grid for Learning (LGfL) has retained Atomwide to provide its universal sign-on (USO) platform and related serices under a new five-year contract valued at up to £21.8 million – saying that for the moment there is no viable alternative. LGfL is a charitable trust that provides broadband connectivity and ICT services for schools in ...

5. blog.atomwide.com › supportIT Services for Schools - Atomwide

   blog.atomwide.com › support

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   Supplying IT services for schools nationwide including VoIP, WiFi, web filtering, email filtering, IT support, CCTV, broadband, online cashless payments and audio visual 01689 814700 info@atomwide.com

6. www.readkong.com › page › 2019-2020-ict-services2019 2020 ICT Services & Support for Schools - Online Safety ...

   www.readkong.com › page › 2019-2020-ict-services

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   Part of the AdEPT Group ICT Services & Support for Schools 2019 2020 Online Safety Help & Support Cloud Services Communication Tools www.atomwide.com • info@atomwide.com • 01689 814700 What our customers say...

7. People also ask

   What services does atomwide offer?

   • In addition to the Service Desk, Atomwide also provides an online Support Site which gives schools the ability to configure, manage and report on its own services. The site can also be used to raise support/service cases and request any changes which the school cannot make of its own accord.

   IT Services for Schools - Atomwide

   blog.atomwide.com/supportservices/default.htm

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   What is atomwide service desk?

   • Access to a mature and extensive Service Desk infrastructure that has been proven capable of supporting over one million users including schools, Local Authorities and Regional Broadband Consortia. A dedicated team of 1st and 2nd line support engineers, accessible through the Atomwide Service Desk, to provide a comprehensive support service.

   One place for all your help & support - Atomwide

   blog.atomwide.com/downloads/Support.pdf

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   Is atomwide using a proprietary solution for USO support services?

   • It has been using a proprietary solution developed by Atomwide for USO related support services which, according to the contract award notice, is inextricably linked to the provision of broadband and other services to LGfL’s customer schools.

   LGfL retains Atomwide for sign-on and support services

   www.ukauthority.com/articles/lgfl-retains-atomwide-for-sign-on-and-support-services/

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   How does atomwide support work?

   • Subscribers to Atomwide Support benefit from telephone support, remote support, online support and guidance that is there when you need it, whatever your level of IT expertise. In addition to the Service Desk, Atomwide also provides an online Support Site which gives schools the ability to configure, manage and report on its own services.

   IT Services for Schools - Atomwide

   blog.atomwide.com/supportservices/default.htm

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   How does atomwide handle support cases?

   • As all support cases are diferent and require diferent levels of action, investigation and communication, Atomwide always applies best endeavours to resolve cases in the shortest possible time period. Atomwide also prioritises its resources to ensure the most eficient resolution of critical incidents in preference to administrative enquiries.

   One place for all your help & support - Atomwide

   blog.atomwide.com/downloads/Support.pdf

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   Is atomwide a viable alternative to a universal sign-on (USO) platform?

   • The London Grid for Learning (LGfL) has retained Atomwide to provide its universal sign-on (USO) platform and related serices under a new five-year contract valued at up to £21.8 million – saying that for the moment there is no viable alternative.

   LGfL retains Atomwide for sign-on and support services

   www.ukauthority.com/articles/lgfl-retains-atomwide-for-sign-on-and-support-services/

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8. support.atomwide.com › atomcustWavenet Education Support - Atomwide

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   If you experience repeated failures when attempting to access a resource, then please call (01689) 814777 for assistance.