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If you're still unable to resolve the situation, then you could contact Trading Standards (the UK equivalent of the Better Business Bureau) via http://www.consumercomplaints.org.uk/ There is a facility on the website for people from abroad to make a complaint.
I have sent complaints twice to Astral Travel two weeks ago and no response from them at all. My fellow passengers of the second tour already have the whole tour cost refunded to them after complaining to Astral a week ago.
Answer 31 of 34: Dear fellow TA members, My husband and I attended two full-day tours with Astral travel and received very bad service from their tour guides. The first tour guide "Pete" is extremely rude to us right from the start which I really...
Do you agree with tourhub's 4-star rating? Check out what 487 people have written so far, and share your own experience.
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To plan your vacation with ease, BBB has tips to help you find reputable travel-related businesses and avoid the red flags for common travel scams. Look for reviews and ask for references.
Do you agree with Cosmos's 4-star rating? Check out what 2,588 people have written so far, and share your own experience.
On recommendation of friends, we recently discovered TourRadar’s extensive range of well priced tours and cruises. While the booking process is largely online, it is quite easy to navigate and there is always someone available to speak to help navigate and finer details of the cruise or tour.
