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1. www.bbb.org › all › customer-reviewsBBB Customer Reviews - Better Business Bureau

   www.bbb.org › all › customer-reviews

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   BBB customer reviews allow customers to post positive, negative or neutral reviews about marketplace experiences with businesses, brands and charities. Start a review. Complaints &...

   • FAQs

     Consumer experiences matter to Better Business Bureau – and...

   • About BBB Customer Reviews

     Consumers say information found in customer reviews helps...

   • Submission Terms

     The text of my Customer Review may be publicly posted on the...

   • Paid Customer Reviews

     BBB policy (like the policies of Google, Yelp and Amazon)...

   • Is It a Complaint, Review Or Scam

     Consumers who wish to inform BBB about an experience with a...

   • Encourage

     BBB discourages businesses from using non-disparagement or...

2. www.bbb.org › scamtrackerFind and Report a Scam | Better Business Bureau

   www.bbb.org › scamtracker

   Spot a scam? Tell the BBB about it. Help the Better Business Bureau investigate scams and warn others. Report a scam or fraud, or browse and view scams reported by others.

3. www.consumerreports.org › customer-service › got-badBad Customer Service | How to Complain Well - Consumer Reports

   www.consumerreports.org › customer-service › got-bad

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   Dec 2, 2019 · Learn how to get your complaints taken seriously and solved quickly. Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or...

4. www.bbb.org › all › customer-reviewsIs It a Complaint, Review or Scam - Better Business Bureau

   www.bbb.org › all › customer-reviews

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   Consumers who wish to inform BBB about an experience with a business have a few different options. Consumers can file a complaint, submit a review or inform BBB about a scam.

5. www.bbb.org › all › customer-reviewsProcess of Complaints and Reviews - Better Business Bureau

   www.bbb.org › all › customer-reviews

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   Reportable on Business Profile for 36 months. Processed in 10 days or less on average. Resolution not requested. File a complaint with BBB®. How to file a complaint on BBB.org. What happens...

6. www.bbb.org › searchSearch the BBB Directory | Better Business Bureau. Start with ...

   www.bbb.org › search

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   Do you want to see BBB reviews and complaints? To find what you are looking for, you can enter the type of business, business name, keywords, phone number, website address, or email address...

7. People also ask

   Do customer reviews matter to BBB?

   • Customer Reviews from a Brand You Trust. SM Consumer experiences matter to Better Business Bureau – and businesses! BBB customer reviews allow customers to post positive, negative or neutral reviews about marketplace experiences with businesses, brands and charities. BBB makes it easy for consumers to file complaints and customer reviews.

   Customer Reviews - Better Business Bureau

   www.bbb.org/all/customer-reviews

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   Does BBB accept complaints?

   • BBB makes it easy for people to file complaints. BBB handles complaints regarding any business, whether or not the business is a BBB Accredited Business. BBB also accepts complaints against charities and non-profit organizations.

   Process of Complaints and Reviews - Better Business Bureau

   www.bbb.org/all/customer-reviews/complaint-reviews-process

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   How do I find a scam on BBB?

   • Check out the latest news articles and scam alerts, and see local BBB events near you. BBB provides educational resources and programs to empower and protect consumers. Find or Report a Scam using BBB Scam Tracker. Have any questions? Talk with us directly using LiveChat.

   Search the BBB Directory | Better Business Bureau. Start with Trust

   www.bbb.org/search

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   Can social media help resolve customer complaints?

   • Feedback from many CR members suggests that social media can be a highly effective way to resolve customer complaints, even when other approaches fail. When Lindsey Viscomi, a marketing executive from Vienna, Va., called JCPenney to sort out a billing problem, the company's automated phone system told her she would be on hold for 45 minutes.

   Bad Customer Service | How to Complain Well - Consumer Reports

   www.consumerreports.org/customer-service/got-bad-customer-service-how-to-complain-well-and-get-results/

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   Which social media platforms do consumers use to post complaints?

   • Eighty-four percent of consumers who posted complaints on social media used Facebook and 26 percent used Twitter, according to the Customer Rage Study. CR members reported success with both platforms, and typically used the one where they were active.

   Bad Customer Service | How to Complain Well - Consumer Reports

   www.consumerreports.org/customer-service/got-bad-customer-service-how-to-complain-well-and-get-results/

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   Can social media solve consumer problems?

   • Social media can be a powerful tool to resolve consumer problems, but it's far from foolproof. Ali Cornford, an advertising executive who lives in New York City, is a frequent Twitter user who says she has had little success with customer service using that platform.

   Bad Customer Service | How to Complain Well - Consumer Reports

   www.consumerreports.org/customer-service/got-bad-customer-service-how-to-complain-well-and-get-results/

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8. complaints.bbb.orgBBB: The Sign of a Better Business | Better Business Bureau®

   complaints.bbb.org

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   BBB helps consumers and businesses in the United States and Canada. Find trusted BBB Accredited Businesses. Get BBB Accredited. File a complaint, leave a review, report a scam.