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All three Detroit Water and Sewerage Department (DWSD) Customer Service Centers remain closed. For all payment transactions, customers may use the DivDat Kiosk network, DWSD portal or call 313-267-8000.
- Customer Policies
Past Due Accounts and Service Interruptions Don't wait until...
- Fire Hydrant Use Information
General Information Permitted users are responsible for the...
- Billing and Payments
DWSD has Water Assistance Programs available, including...
- Request a Dwsd Permit
Water/Sewer Service Tap Permitting Process Water and Sewer...
- Protect The Pipes
The Detroit Water and Sewerage Department (DWSD) provides...
- Drainage Charge
Federal and State regulations required DWSD to invest more...
- Water and Sewer Meters
The Detroit Water and Sewerage Department (DWSD) uses AMR...
- Dwsd Leak Credit
Customer’s bill for July this year is $100 for water and...
- Customer Policies
- On The Portal You Can
- Don’T Have An Online account?
- Prefer to Pay Another Way?
View your current bill and billing history;Make or schedule a payment;Enroll in auto-pay;Enter a payment arrangement; orIf your name is on your DWSD bill you can register here.If your name is not on your DWSD bill, call Customer Service at 313-267-8000 or go here.Watch the videos below if you need further help.Visit one of the more than 50 no-fee kiosks in and around Detroit and use cash, check or debit/credit card to pay your bill. Find your nearby kiosk. Call our automated pay-by-phone system at (313) 267-8000. Send your payment by mail with check or money order payable to the “Board of Water Commissioners.” Mail to: Board of Water Commissioners Detroi...
To enroll in the new DWSD EasyPay Plan, call 313-267-8000 and say “Easy Pay” or enroll through the DWSD Customer Self-Service Portal.
Jul 9, 2020 · A coalition of civil rights groups have filed a landmark class action to permanently ban water shutoffs for Detroit residents and force the city to implement an affordable payment plan.
Aug 6, 2024 · Residents can enroll by paying a $10 deposit and a portion of their overdue bills on top of their regular bills over the course of 36 months. Once enrolled by phone or online, the customer has up to 10 days to make the deposit.
Jul 30, 2024 · To enroll in the new EasyPay program, call 313-267-8000 and say “Easy Pay” or go to the DWSD Customer Self-Service Portal at csportal.detroitmi.gov. For more information about the program, go to detroitmi.gov/easypaywater .
May 15, 2018 · With an affordability plan that allows all water customers to pay what they can afford, higher income customers pay less to sustain the utility, and with the additional fees for services the water department increases its capacity to maintain and improve the services provided to all customers.