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Why is my Alexa device not connecting to Wi-Fi?
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Check that your router is working. Check the connection with another device to determine if it’s an issue with your Echo device or with your network. If other devices can't connect, restart your Internet router and/or modem.
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- How to Fix It When Alexa Is Not Connecting to the Internet
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It's not always clear why Alexa won't connect to Wi-Fi. This article will help you get your Echo Dot or Alexa-enabled devices back online and able to take your commands.
Several variables could cause Alexa not to connect:
•Your internet connection is down
•The router or modem needs to restart
•Wi-Fi is blocked
Follow these steps as needed to get Alexa up and running again.
1.Check your internet connection to be sure it's working properly. If you can't connect to the internet, Alexa can't do her job. If that's okay, the problem could be in your hardware.
2.Manually restart both the modem and wireless router, wait five minutes, then connect Alexa to Wi-Fi. Connectivity problems can sometimes be caused by network hardware, rather than the devices that connect to the network.
3.Restart the Alexa-enabled device. Power off or unplug the Echo or Alexa-enabled device, turn it back on, then connect to Wi-Fi again. Sometimes this kind of physical reboot of an Alexa-enabled device can fix the problem.
4.Confirm that the Wi-Fi password is correct. If the hardware is working properly, find another device on your Wi-Fi network, disconnect it, then reconnect it using the same password you use to connect Alexa. If the other device recognizes the Wi-Fi network but cannot connect using the same password, then the password you're using for your Alexa device is likely incorrect.
This is a common issue because Wi-Fi devices don't state the reason why they cannot connect to a network.
Jun 23, 2022 · Step 1: Restart your Echo device. Sometimes all it takes to get Alexa back online is to restart the device. Unplug the Echo device from power for 10 seconds and then plug it back in. Step 2:...
- Keyan Riddick
May 26, 2021 · Once your modem and router are back online, ask Alexa to play a song or answer a series of questions to check for intermittent signal loss or a connectivity error. If your device is unable to connect, make sure that you've entered the correct Wi-Fi password.
- Ray Prince
May 5, 2023 · It could be an issue with the setup process, your Wi-Fi router, or even the Alexa app. This is exactly why we’ve tried to cover all possible aspects in the solutions below. We have...
- Mehvish
- Senior Writer
Nov 22, 2021 · Alexa needs an internet connection to work, so when it can't connect to a Wi-Fi network, it can't do its job. Here's how to fix that.
Dec 15, 2023 · Some common problems with Echo devices are being unable to make your initial wifi connection or losing a connection over time. One of the most common reasons is wifi interference.
