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Echo device can't connect to Wi-Fi or has intermittent connectivity issues. Note: In case your device loses its Internet connection and doesn't reconnect, first try to Restart Your Alexa Enabled Device.
- Overview
- The Causes for Alexa Not Connecting
- How to Fix It When Alexa Is Not Connecting to the Internet
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It's not always clear why Alexa won't connect to Wi-Fi. This article will help you get your Echo Dot or Alexa-enabled devices back online and able to take your commands.
Several variables could cause Alexa not to connect:
•Your internet connection is down
•The router or modem needs to restart
•Wi-Fi is blocked
Follow these steps as needed to get Alexa up and running again.
1.Check your internet connection to be sure it's working properly. If you can't connect to the internet, Alexa can't do her job. If that's okay, the problem could be in your hardware.
2.Manually restart both the modem and wireless router, wait five minutes, then connect Alexa to Wi-Fi. Connectivity problems can sometimes be caused by network hardware, rather than the devices that connect to the network.
3.Restart the Alexa-enabled device. Power off or unplug the Echo or Alexa-enabled device, turn it back on, then connect to Wi-Fi again. Sometimes this kind of physical reboot of an Alexa-enabled device can fix the problem.
4.Confirm that the Wi-Fi password is correct. If the hardware is working properly, find another device on your Wi-Fi network, disconnect it, then reconnect it using the same password you use to connect Alexa. If the other device recognizes the Wi-Fi network but cannot connect using the same password, then the password you're using for your Alexa device is likely incorrect.
This is a common issue because Wi-Fi devices don't state the reason why they cannot connect to a network.
Sep 4, 2024 · Basic Fixes. Check the Setup Process: Ensure you set up the Echo properly. If you’re facing issues while setting it up, check our guide for solutions to fix the Echo setup woes. Check Your Wi-Fi...
- Mehvish
- Senior Writer
Jun 23, 2022 · Step 1: Restart your Echo device. Sometimes all it takes to get Alexa back online is to restart the device. Unplug the Echo device from power for 10 seconds and then plug it back in. Step 2:...
- Keyan Riddick
- Restart your devices. When you notice your device isn’t connected to your Wi-Fi network, the first step is to restart it. Simply power off and on your router and Alexa device.
- Check if the Router is turned on. If the device turns on successfully still without a Wi-Fi connection, move to the router. Make sure the router is on.
- Check if the device is within range. If both devices are on and functioning, the next thing to observe is the Wi-Fi range. You have to ensure your Alexa device is within your router’s range.
- Crowded Wi-Fi. A crowded Wi-Fi network can very easily distort and interrupt your internet connection. If you have many devices depending on the same Wi-Fi network, speed and connectivity are always compromised.
Nov 22, 2021 · Alexa needs an internet connection to work, so when it can't connect to a Wi-Fi network, it can't do its job. Here's how to fix that.
Dec 15, 2023 · Some common problems with Echo devices are being unable to make your initial wifi connection or losing a connection over time. One of the most common reasons is wifi interference.
