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- How Can I Make A Formal Complaint?
- What Happens Next?
- Will My Complaint Be Treated confidentially?
- What Is Duty of candour?
- What If I Am Not Satisfied with The Formal Response?
By telephone:Contact Alcura’s Patient Services team. They will take details of your complaint and guide you through the process. In writing:If you prefer, you can send an email or a formal letter to Alcura using the contact details provided. Alcura may contact you when they receive your letter or email to ensure all the necessary details have been ...
Formal complaints will be acknowledged in writing within 3 business days, and you will receive a full written response within 30 business days, unless agreed otherwise. This should include an apology, details of the investigation as well as causes and corrective actions. Your hospital will also receive a copy of this written response. For certain i...
Your complaint will always be treated confidentially and will have no effect on the continued care provided to you by Alcura.
In circumstances where an unintended or unexpected incident appears to have caused moderate to severe harm, we are obligated by regulation to inform patients or carers that this happened, regardless of whether you make a complaint or report an incident. This regulation is called ‘Duty of Candour’. You will be notified and given details of such an i...
Appeals Process
We will endeavour to ensure that a full response is provided to your complaint. You have a right to appeal against the response by contacting Alcura’s Customer Experience Team if you feel that: 1. Facts provided are incorrect or misrepresented 2. Any element of your complaint was not addressed A formal response to your appeal will usually be provided within 30 business days. What if I’m not satisfied with the appeal response? If your still not satisfied with the response from Alcura, you can...
The Health Service Ombudsman
You have the right to take your complaint to the relevant Health Service Ombudsman. The service is confidential and free, but they will only consider your case if it has been thoroughly investigated by us and your hospital. Find out more by visiting: 1. www.ombudsman.org.uk (England and Wales) - Contact number: 0345 015 4033 2. www.spso.org.uk (Scotland) - Contact number: 0800 377 7330 3. www.ni-ombudsman.org.uk (Northern Ireland) - Contact number: 028 9051 75000 Other useful contacts 1. Care...
3.7 average Rating out of 18 reviews. Edmunds' expert review of the Used 2017 Toyota 4Runner provides the latest look at trim-level features and specs, performance, safety, and comfort. At...
- Senior Vehicle Test Engineer
- Toyota
- 2017
2017 Toyota 4Runner. Highs Rugged looks, major off-road capability, spacious cabin and cargo hold. Lows Aging powertrain, unwieldy on the road, shabby interior materials. Verdict The 4Runner...
- 2017
Check Vehicle for Unrepaired Recalls. Get reliability information for the 2017 Toyota 4Runner from Consumer Reports, which combines extensive survey data and expert technical knowledge.
- Midsized Suvs 3-row
- Toyota
Car Recall Questions. What do I do if I've gotten a recall notice? First: Read the notice carefully and don’t ignore it. According to the National Highway Traffic Safety Administration, only 75% of...
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The 2017 Toyota 4Runner has 46 problems & defects reported by 4Runner owners. The worst complaints are steering, suspension, and AC / heater problems. Add your complaint?
