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More than half of solar panel owners have had cold calls about their solar pv panels. Find out whether health checks and voltage optimisers are necessary, and whether cold callers know if your solar panels are faulty.
May 18, 2021 · Little to my surprise someone in my household organised a meeting with a sales rep from Project Solar and I've read so many negative reviews online. They signed the contract but there is a 14 day cooling off period so I am doing my research. I wanted to get your opinion on the costs with my offer.
- Cold Call 1: 'Free Health Check For Your Solar Panels'
- Cold Call 2: 'Do You Need A Voltage Optimiser?'
- Cold Call 3: 'Your Inverter Needs Changing'
- Other Solar Panel Cold Calls
This was by far the most common cold call solar panel owners said they received, with 44 per cent having been approached about this. However, technical faults with solar panels are rare, with nearly seven in 10 of those surveyed saying they had not experienced a fault with their system. Some of those surveyed had owned theirs for more than a decade...
Some 16 per cent of those surveyed have been approached about a voltage optimiser – a unit which reduces the electricity voltage coming into the home. Some companies claim they can reduce your electricity consumption and cut your bills. This is disputed. Before homeowners buy one, they should weigh up the cost against any potential savings. Savings...
Cold callers had told 15 per cent of solar panel owners that their inverter needed changing. The inverter is the unit which converts DC output from the solar panels into an AC current, so that the energy can be fed into the grid. Inverters don’t tend to last as long as solar panels, so customers would expect to replace it during the 20+ year lifesp...
Less common claims that solar panel owners heard from cold callers included: • Their solar panels are a potential fire risk, 5 per cent • They had been monitoring their solar panels, 4 per cent • A fire switch replacement is needed because the law has changed, 2 per cent Households are encouraged to think carefully about the claims made about any p...
Dec 6, 2021 · To report a scam or ask for advice contact Citizens Advice consumer service. Offline scams, like telephone, post and doorstep, can be reported via the Citizens Advice consumer service or by calling 0808 223 1133.
Call our consumer helpline. Citizens Advice consumer helpline: 0808 223 1133. Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0808 223 1133. You can use Relay UK with an app or a textphone. There’s no extra charge to use it.
Not every solar company is trustworthy, and getting stuck in a bad deal could cost you. Here's how you can avoid solar panel scams.
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Sep 29, 2023 · Before you install solar panels on your roof, find answers to these 8 questions to make sure solar will save you money and energy.
