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  1. If you decide to go to court to sort out your consumer problem, you will be expected to stick to rules that cover court action. These rules are set out by the Ministry of Justice and include: The Civil Procedure Rules, and. Practice Direction on pre-action conduct.

  2. • you have decided to sue (start a civil claim) in either England or Wales, and • your case involves a claim for £25,000 or less, and • you are representing yourself (you are a litigant in person), and • you are not eligible to have your case paid for by legal aid, a trade union, or insurance.

  3. If you start a civil claim you have to prove the facts that form the basis of your claim unless your opponent agrees with (or admits) some or all of them. You do this by collecting and providing the court with relevant information. This information is called evidence.

  4. It explains: • what happens if you ignore the claim. • how to admit or defend the claim (or make a counterclaim), and. • whether you need to go to court. It also explains how you can still settle the dispute without taking the matter to court. Important information about this leaflet. This leaflet is only intended as a guide.

  5. this guide is aimed at people who are not legally trained and who want to bring or defend a small claim without the help of a legal adviser such as a solicitor. this is sometimes referred to as being a ‘litigant in person’. who brings a claim is called a ‘claimant’. Anyone .

  6. This guide will help you to understand how to start your claim if you have decided to take someone to court. This is also sometimes called suing someone, or starting legal proceedings. This guide looks at who can use the new online court services, and how you start a claim using the N1 form.

  7. You can take court action against a public authority if they’ve breached your human rights. You can also rely on your human rights in cases brought against you. Sometimes you may be able to use human rights arguments to strengthen a claim - for example, that you’ve been discriminated against under the Equality Act 2010 .

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