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Secure remote access to your PCs, Macs and Linux from anywhere, for consumers and business. RemotePC provides plans for consumer, Small Business, Team and Enterprise use.
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- With LogMeIn Rescue, you can gain control of a remote PC, Mac, or smartphone over the web in seconds, without the need to pre-install software. Increase first call resolution. Multi-session handling, Instant chat, technician collaboration and more help reduce escalations to level 2 support and solve more issues on the first call.
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How does remote support work?
Remotely support any device. Rescue can support any device, from any device — from desktop to mobile to Chromebooks, regardless of operating system – with Mac, Windows and Linux support. Just swoop in from your desktop app or browser console and start solving. See Platform Details.
Support teams can access customer and employee devices with ad-hoc remote support solutions like Rescue. They can also leverage remote computer management software to deploy remote access, keep systems up-to-date, and automate routine tasks without end users having to be present.
LogMeIn Rescue is a powerful, easy-to-use remote support solution comprising three main components: a Technician Console, a Customer Applet, and an Administration Center.
- What Is Remote Desktop and How to Set It Up?
- What Is Remote Desktop?
- How to Set Up Remote Desktop Connection
- Remote Desktop Tools: What to Look For
- How to Use Remote Desktop & When: Use Cases
Thanks to technological advancements (and an unfortunate pandemic that accelerated the need to work and conduct business services remotely), more and more people can work from anywhere and be fully supported to stay productive. The key is having remote systems in place to allow companies to move to work-from-anywhere models and embrace and expand B...
Remote desktop is a way for a user to virtually control a computer or device from a remote location. This allows the user to access all the resources and functionality on the remote computer as if they’re sitting right in front of it. You can do anything with remote desktop that you could do if you were physically at the computer, like: 1. Use the ...
To set up a remote desktop connection, you need remote desktop software. The type of software you need depends on what you’re trying to do with it: offer remote support for employees or customers, or enable remote capabilities for individual and team productivity.
IT professionals rely on best-in-class tools to increase first-call resolution rates, decrease call handle time, and satisfy end users. The key to taking advantage of remote assist technology is to find a platform that makes it easy to connect to any device, anywhere in the world, while providing all the tools technicians need to rapidly diagnose a...
Remote access software that enables a remote desktop connection has made enormous advancements in the way organizations provide support to customers and end users. Organizations leverage this technology for providing technical assistance to customers and employees, training employees, and offering remote support for virtually any product. Tradition...
Jan 5, 2023 · LogMeIn Rescue is used to provide instant remote support to customers and employees. With LogMeIn Rescue, you can gain control of a remote PC, Mac, or smartphone over the web in seconds, without the need to pre-install software. Increase first call resolution.
Support teams use remote access to remotely support their customers or employees’ computers, mobile devices, or other equipment. Since IT people can no longer walk down to a user’s office, they need remote access to deliver support when both users and support staff are away from the office.
Learn how LogMeIn Rescue's enterprise remote IT support software can take your company's technical support capabilities to the next level. Try for free!
