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- Implicit vs explicit communication. Sometimes we mean exactly what we say. "Hand me a cookie, please." But sometimes our explicit message doesn't fully concur with our intention.
- Written vs verbal. The carrier of the message, or the channel, is another common cause of miscommunication. Verbal channels like phone or voice mail are better carriers for implicit meaning, while written channels like email or live chat are better for explicit communication.
- Competitive conversation forms. Many of our conversations take on counterproductive forms in which each side is merely out to seek status. In "12 Rules for Life" , Jordan B. Peterson discusses a few of such forms he encountered in his career as a psychologist and which you’ll be sure to recognize.
- Negativity bias. This is our mind's tendency to interpret ambiguity as negative. When you walk into a dark room, you don't imagine bumping into a pot of gold; you imagine a killer clown lurking under the bed.
Human error cannot be eradicated even with the best warning systems, experts say after two major rail accidents within two weeks in Europe. Thu 25 Jul 2013 13.13 EDT.
- The Mars Climate Orbiter. Designed to orbit Mars as the first interplanetary weather satellite, the Mars Orbiter was lost in 1999 because the Nasa team used metric units while a contractor used imperial.
- The Vasa warship. In 1628, crowds in Sweden watched in horror as a new warship, Vasa, sank less than a mile into her maiden voyage, with the death of 30 people on board.
- The "Gimli Glider" In 1983, an Air Canada flight ran out of fuel above Gimli, Manitoba. Canada had switched to the metric system in 1970, and the plane is reported to have been Air Canada's first aircraft to use metric measurements.
- The Hubble Space Telescope. Image source, NASA. The Hubble telescope is famous for its beautiful space images, and is considered a great success for Nasa.
- Lack of trust. Problem: If you aren’t open and forthright with your colleagues when an issue arises at work, affecting a project, they won’t know when to expect the finished product and they may feel resentful.
- Poor leadership. Problem: Teams rely on managers to clearly communicate ideas, goals, and the group’s overall vision. When a team lacks leadership, they may be left feeling siloed in their work, indecisive about how to move forward with tasks, and unable to lean on others for support.
- Close-mindedness. Problem: Close-mindedness kills innovation and communication at work. If no one feels like they can suggest new ideas or perspectives because of a headstrong manager or colleague, the team culture will suffer.
- Insufficient communication channels. Problem: If it’s 2022 and email is your only communication channel, it’s time to introduce some new tools. Teams with insufficient communication channels (or too many) will have messages that get lost and left unread.
Managers and HR leaders need to understand the nine common causes of miscommunication and how to address them to maximize productivity and encourage team collaboration, even in remote or hybrid working environments.
Dec 2, 2017 · While some miscommunication is merely annoying, it’s those awful miscommunications that occur at the most inopportune moments that put unnecessary stress on us all, creating conflict and can be a disrupting influence in relationships.
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Jul 1, 2011 · Unlike linguists for whom linguistic meaning is guaranteed by a biological inheritance (and, historically at least, by divine fiat), the very existence of railroad signs and therefore of their meanings have been the result of and have resulted in miscommunication, injury and death.
