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Be suspicious of any unusual request for your personal or financial information by email or phone. It may be a "spoof" or "phishing" attempt. If you believe your account may be compromised, see our page on getting help with a hacked account.
Jul 20, 2023 · Scammers may attempt to take their scheme offline by posting fake eBay customer support phone numbers on product listings, profile pages, or third-party sites. When customers call these numbers with an issue, the scammer will ask for personal information before they can “help” them, like: Account login information; PINs; 2FA codes
- Emails delivered by eBay will also be available in the Messages tab in your My eBay account. Cross-reference both inboxes to verify if an email fro...
- If you’ve recently sold an item to a suspicious buyer, you can report them from your Sold Items list. In the dropdown menu next to the item, choo...
- In most cases, your bank will issue you a refund if you can prove you’ve been the victim of an eBay scam. Contact your bank immediately to report...
- eBay is as safe as any other shopping site, social media platform, or online banking app—it’s not 100% secure, but there are policies in place...
You can contact eBay Customer Service in the following ways: Select Contact us at the bottom of this page. Scroll to the bottom of any eBay Help article and choose a contact option. Get in touch with us by email. From time-to-time, our wait times may be longer than usual.
Contact eBay and inform Customer Services about what has happened – they can provide further useful information and initiate actions against any fraudulent accounts. Make a police report. Share your experiences on the eBay forums with other buyers and sellers so that they know what to avoid.
Feb 8, 2022 · The best way to contact eBay's customer service team is through their online help center. If you've been the victim of an eBay scam, you can call their fraud assistance team at...
- William Antonelli
Report a Concern. For general issues and inquiries, please contact our Customer Support Team. If you're suspicious about an email that claims to be from eBay, sign in to My eBay and click the Messages tab. If you don't see the same message there, the email is fake.
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Signs your account has been hacked. If your account has been compromised, you may notice some or all of the following: If someone has used your eBay account without your permission, you'll want to contact your credit card company and your bank, and you may also want to file a police report.
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