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If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. If you're not able to resolve things with the seller, you can ask us to help.
- Return an Item for a Refund
Accept your return request and offer a full refund – You'll...
- eBay Customer Service
Buying as a guest Popular article; Get help if you bought as...
- Return Postage for Buyers
Who pays the cost of return shipping depends on the seller's...
- How to Handle a Return Request as a Seller
Offer a partial refund: The buyer will receive a partial...
- Buying as a Guest
You can shop for most things on eBay without needing an eBay...
- Tracking Your Item
If the seller is using a tracked service, you’ll see the...
- Help a Buyer With an Item They Didn't Receive
Here's how to refund the buyer: Select Refund the buyer and...
- Returns and Refunds
How to handle a return request as a seller 6 min article...
- Return an Item for a Refund
If you're a seller, you can also go to Seller Help - opens in new window or tab to manage issues with returns, items not received, refunds, feedback and defect removal, and any policy notifications we've sent you. How to get in touch with eBay. You can contact eBay Customer Service in the following ways: Select Contact us at the bottom of this page
- Open A Return Request
- Send The Item Back
- Get Your Refund
- Get Help from eBay
- Close A Return Request
- Misuse of Returns
To request a return, select the item you want to send back from your recent purchases above, or use the button below. You can also start a return request from your Purchasesin My eBay.
When your return request is accepted, we'll send an email to your Messages- opens in new window or tabasking you to send the item back. Make sure you send the return by the date in this email to avoid any delays or issues in the refund process. If you're responsible for purchasing the return postage label, make sure you use a tracked service and ad...
Most sellers refund as soon as they get the item back. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. Some refunds may take a little longer. You can check the status of your requestto find the refund deadline for your return. Refunds go back to your origin...
Most of the time if you have an issue with a purchase the seller will be able to solve it for you. However, we're here to help. Here are the main reasons you might ask us to step in and help on a return: 1. The seller hasn't responded to your return request after 3 business days 2. The seller responded, but hasn't provided a resolution (for example...
If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Here's how: 1. Go to your Purchases- opens in new window or taband find the item. 2. From the More actions dropdown menu, select See request details and then Close your request. 3. Select your reason for closing the return from the dropdown, and ad...
Buyers may not misuse our returns processes – such as requesting a return and then sending a different item back. See the Abusive buyer policyfor more examples of activity that we don't allow. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy.
For all the details of how eBay Money Back Guarantee works – what's covered, what's excluded, and what buyers and sellers need to do – please read our full policy.
- Desktop. Go to eBay.com. If you are not automatically logged in, enter your username and password. Click on Help & Contact. The link is in the upper left corner of the window.
- Android. Open the eBay app. Enter your username and password if you're not logged in automatically. Tap ≡. It's in the upper left corner of the screen.
- iOS. Open the eBay app. Enter your username and password if you're not logged in automatically. Tap My eBay. It's in the lower left of the screen.
As a seller, you can issue refunds through Seller Hub or My eBay. You can also issue a refund through a cancellation or return request, or a report that an item hasn't arrived. Additionally, eBay can issue a refund to your buyer as the result of an eBay Money Back Guarantee case or payment dispute.
People also ask
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