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1 min article. Check the status of your request. If you've requested a return or reported that you didn't receive your order, you can check the status at any time. 2 min article. Ask eBay to step in and help for buyers.
- Return an Item for a Refund
Accept your return request and offer a full refund – You'll...
- eBay Customer Service
Find answers to your buying, selling and account questions,...
- Return Postage for Buyers
Enter the tracking number. Select Mark as sent. If you're...
- Tracking Your Item
If the seller is using a tracked service, you’ll see the...
- Returns and Refunds
How to handle a return request as a seller 6 min article...
- Money Back Guarantee
Our Money Back Guarantee applies to most items on our site,...
- Return an Item for a Refund
If you need help with a recent order, select the item above to get started. If you're a seller, you can also go to Seller Help to manage issues with returns, items not received, refunds, feedback and defect removal, and any policy notifications we've sent you.
If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. Some refunds may take a little longer. You can check the status of your request to find the refund deadline for your return.
Need to speak to someone? If you can’t find the answer in any of our help sections, visit Contact Us and choose a top issue or ask a question. Click ‘call’ and we’ll give you a direct phone number and a PIN number.
Returns and refunds. Postage and tracking. Fees and billing. Find answers to your buying, selling and account questions, or contact us for more help.
Feb 8, 2022 · The best way to contact eBay's customer service team is through their online help center. If you've been the victim of an eBay scam, you can call their fraud assistance team at...
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Our Money Back Guarantee applies to most items on our site, and there's no extra fee for coverage. It’s automatic and covers your purchase price, plus original shipping costs on eligible purchases. Find out more.
