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  2. Reset Your Password. If you have forgotten your password, please enter your email address below.

  3. The second option is to reset your password from a computer. Visit the BlackBerry ID reset page linked in the Resources section, click "Reset your password" and follow the on-screen instructions. In both cases, an email will be sent either to the email account associated with your BlackBerry ID or the device itself.

    • Shea Laverty
    • Overview
    • Hard Reset
    • Soft Reset
    • Factory Reset

    If your BlackBerry isn't working, perform a hard, soft, or factory reset using these simple steps

    Smartphones are great, at least when they work. When they don’t, they’re nothing more than expensive paperweights. If your BlackBerry is frozen or unresponsive, a quick reset may be just the ticket to get it up and running again. Follow this guide to restore your BlackBerry to its former glory.

    To perform a hard reset, remove the battery for a few seconds and then reinsert.

    For a soft reset, press and hold the Alt, Right-Shift, and Backspace/Delete keys.

    Open the battery cover on the back of the BlackBerry.

    Remove the battery from the phone.

    You can perform a hard reset on the BlackBerry Z10 by pressing and holding the Power button on the top of the phone for about 10 seconds.

    Reinsert the battery after a few seconds.

    To be on the safe side, wait for up to 30 seconds and then reinsert the battery into the back of the phone.

    The BlackBerry should reboot and function normally. You may have to power the BlackBerry back on with the Power button.

    Press and hold the Alt key.

    This method will reset your BlackBerry without having to remove the battery. You cannot perform this method if your BlackBerry does not have a keyboard.

    Press and hold the Right Shift key.

    Continue to hold the Alt key while you hold the Shift key.

    Press and hold the Backspace/Delete key.

    Make sure you are continuing to hold the Alt and Shift keys while you hold the Backspace/Delete key.

    Open the Options on your home screen.

    Performing a factory reset, or security wipe, will remove all of your personal information and reset the phone to the state it was in when it came out of the box.

    In the Security Settings menu, select Security Wipe.

    Choose what you want erased.

    Check the boxes for each of the items that you want wiped from the phone. If you want to completely erase your information, ensure that all of the boxes are checked.

    To perform the wipe, you will need to enter the code. Type “blackberry” into the box and then select Wipe.

  4. enterprise.blackberryid.blackberry.com › ebbidReset Password - BlackBerry

    To protect your BlackBerry ID login information if your smartphone is lost or stolen, the password reset email is not delivered to your smartphone. To receive your password reset email at a different email address, you must temporarily forward your email before you click the Submit button.

  5. Check the spam folder in your email client for an email from do_not_reply@post.blackberry.com. We also recommend adding this email to your address book or whitelist so it is not treated as spam in the future. Resend the verification email. Note: If your BlackBerry Online Account uses an email address you no longer have access to, please contact ...

  6. Dec 14, 2021 · 28685 - How to reset the BlackBerry ID password if it has been forgotten. 34776 - How to reset the BlackBerry ID password on BBM for Android, iPhone, and Windows Phone if it has been forgotten. 28232 - BlackBerry ID password reset email is not received. Note: If you are unable to log in to your BlackBerry ID account and cannot answer the ...

  7. May 14, 2013 · When the password reset page loads, enter the Answer to the Password Recovery Question, enter the New Password, Confirm Password, then click Submit. Note : Answering the recovery question is only required if the BlackBerry ID account is not confirmed.

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