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Chris Voss is the CEO and founder of The Black Swan Group, a company that teaches business negotiation based on his experience as the lead international kidnapping negotiator for the FBI. He is also a best-selling author, a professor, and a speaker who shares his insights on negotiation techniques and strategies.
Christopher "Chris" Voss (born 28 November 1957) is an American businessman, author, and academic. Voss is a former FBI hostage negotiator, the CEO of The Black Swan Group Ltd, a company registered in East Grinstead, England, and co-author of the book Never Split the Difference.
Learn from former hostage negotiators how to master the art of negotiation with Tactical Empathy™. Explore online courses, live events, keynotes, and coaching services from The Black Swan Group.
- Negotiation Training: The Top 4 ‘No-Oriented’ Questions
- What Are the Laws of Negotiation Gravity™?
- How To Get Buy-In With The 3 Most Effective Communication Techniques
- Black Swan Negotiation Skills Training: Quick 2+1™
- Using the C.A.V.I.AA.R™ Method to Prep for Negotiations
- Communication Skills: 3 Ways To Make “No” Work For You
- Communication Skills: How To Get Buy-in Starting With “No”
Learn how to use tactical empathy from a former FBI hostage negotiator in your daily life. Watch Chris Voss's TEDxUniversityofNevada talk and discover how to deal with the "bad, the mad and the sad" without splitting the difference.
The Black Swan Group is a company that teaches people how to listen and negotiate effectively. Chris Voss is the founder and CEO, and a former FBI lead international kidnapping negotiator.
In Chris’s MasterClass, learn tactical empathy and a collaborative approach to negotiating based on human nature. Chris teaches you advanced communication skills like mirroring, labeling, and...
- 3 min
- 25.9M
- MasterClass
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Mar 18, 2019 · Chris Voss draws upon his 24-year career with the FBI to show you how to use tactical empathy with the “bad, the mad and the sad” in your daily life to never split the difference and still ...
- 12 min
- 1.2M
- TEDx Talks