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Cables, poles, cabinets and manholes are looked after by Openreach. Openreach want to know if any part of their network (outside the boundary of your property) has the potential to be a danger to the general public. To report any of the following, please call us on 0800 023 2023 (option 1):
- Emergency Alert Service
Emergency Alerts are our way of warning people when lives...
- Emergency Alert Service
Contact BT for help and support with your BT broadband, TV, home phone or mobile. We have a range of ways to get in touch for new and existing customers.
Emergency Alerts are our way of warning people when lives are in danger. Alerts are broadcasted via mobile phone cell towers to specific geographical areas. You do not need to modify location settings on your phone to receive them, and switching off location settings will not affect your ability to receive them.
You'll also need an official doctor or hospital's stamp. You’ll find details in our Priority Fault Repair Scheme guide (PDF | 1.3 MB). You can get an application form by calling: 0330 123 4150, free of charge, 24 hours a day. Ask for the leaflet quoting document number "PHME 87180".
Fix problems with your landline or Digital Voice service or report damage to outside BT equipment.
Report and track your BT problem. Have a problem with your product or service? You've come to the right place. Report your problem and we’ll identify the cause and quickly find a solution to get you back up and running.
Unexpected emergencies can impact your home or life at any moment and when they do, every second counts. To ensure public safety when it matters most, the Government’s new Emergency Alerts Service is now operational across the UK.
