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  1. Dec 5, 2018 · 5 December 2018 at 11:21PM edited 5 December 2018 at 11:25PM. Google is your friend... mark.hodges@britishgas.co.uk. But your chance of actually receiving a reply from Mr Hodges himself is precisely zero.

  2. Jul 10, 2023 · I have also seen this email address quoted for BG complaints, but only from outside sources so not sure if it is still usable or not. Might be worth duplicating the complaint there too though to see if you get a quicker reply, up to you. customercomplaints@britishgas.co.uk. Annemos Posts: 887 Forumite.

  3. Aug 18, 2023 · On August 3rd my balance was £641.30 in credit. My quarterly bill was due around this time (usually the 5th), but i did not receive one until the 14th. The bill was for £103.37. My balance now is only £403.52 in credit. £237.78 would actually be a more typical quarterly bill for me, even with the price increases.

  4. Feb 7, 2024 · Smart Meter Monitor Problem - British Gas. Sadie007 Posts: 6 Forumite. 7 February at 8:21AM. Has anyone had a problem with their monitor not pulling through their gas? Mine just stop working, spoke to British Gas ( my supplier) who told me I need to contact Scottish Power who put the meter in or go to a DIY and buy a new one.

  5. Oct 11, 2024 · British Gas Homecare Rip Off. I'm really hopeful that someone can help me as I have seen similar cases on here. For over a year, I have had British Gas Homecare Four with a Direct Debit going out on the 1st of every month to British Gas Services (this is separate to my energy direct debit). In July, I had a boiler service through British Gas as ...

  6. Jan 4, 2024 · British Gas - Bereavment. Anyone had issues with British Gas in advising of a bereavement ? Phoned on 16/11/23 to let them know about my 101 years old Mother in Law's passing - scanned & sent Death Certificate whilst on call & gave my details - name, address, phone & e mail. Rec'd an automated e mail in response with the subject 'Thanks for ...

  7. Apr 5, 2023 · British Gas - not giving option to reduce monthly payment. bettydaviseyes Posts: 72 Forumite. 5 April 2023 at 8:54PM. I want to reduce my direct debit as I am £339 in credit. I was paying £134 a month but increased my direct debit to £200 a month because of getting the £66 back - so effectively still paying £134 a month.

  8. Oct 17, 2020 · Ectophile said: I have a savings account, and a good local plumber. It has the advantage that if the boiler doesn't go wrong in any year, I get to keep the money! & the disadvantage that for the sake of about £30-£50 a year, if something does go wrong then you have to fork out a few hundred / thousand. Your local plumber will be set though.

  9. Dec 9, 2022 · 9 December 2022 at 4:28PM. A while ago I cancelled my direct debit to British Gas and pay on receipt of the bill. However, I'm billed quarterly and I'd prefer to be billed monthly to better track my expenses on my spreadsheet. After seeing on the website that you can choose the frequency of your bill, I requested to be billed monthly on live ...

  10. Nov 6, 2023 · British Gas have moved me to their new accounting system. On the latest bill I have a new account number & there is no detail for how to pay by faster payment. Looked at my bank for a new payee and my new 9 digit reference doesn't fit with the verified British Gas payees. It looks as though I have to phone up and pay by debit card which is daft.

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