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  1. Perform a hard reset by following the steps below: Power off your device and wait a few seconds. Press and hold Volume Up + Power buttons together until recovery mode screen appears. (These button combinations can change on different modals.) When you see the device logo release the Power button, but keep holding Volume Up until the recovery ...

  2. Except from all these problems if you want to restart your phone, you can perform a soft reset or force restart it. Performing a soft reset does not delete any personal data, files and apps on your smartphone. With a soft reset, the operating system is rebooted and all services reloaded. BlackBerry Keyone

  3. Hard Reset. Hard Reset also known as a Factory Reset or Master Reset. Hard reset does re-installing the software, rebooting the device, and delete the data completely from the device. It cleans the entire system of the device. Hard reset operation is used to repair damaged or forgotten passwords or malfunctioning devices, or to remove all data ...

  4. Turn off your phone with the USB cable connected to computer. Press and hold the Power and the Volume Up buttons at the same time, to turn the device on. You will now be able to see Recovery Mode on the screen. To exit the recovery mode on your BlackBerry Keyone using the Volume Up and Volume Down buttons to highlight Reboot System Now and then ...

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  6. Tap Reset menu and select Factory Data Reset. Tap Reset. Confirm the process by entering Face Recognation, Fingerprint ID, Iris scan, screen lock or password. Under the Reset menu, tap Delete All. BlackBerry Priv factory reset process is takes a few minutes. The initial start-up of the smartphone will take longer than usual, so do not interfere ...

  7. Step 6. Press and hold the "End Call" button to power on the device after 30 minutes, while leaving the device plugged in to the charger. If the battery is chargeable, the device will power on and the battery indicator on the home screen will show the device is charging. If the battery is not chargeable, the device will not power on.

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