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  1. Perform a hard reset by following the steps below: Power off your device and wait a few seconds. Press and hold Volume Up + Power buttons together until recovery mode screen appears. (These button combinations can change on different modals.) When you see the device logo release the Power button, but keep holding Volume Up until the recovery ...

  2. Perform a hard reset by following the steps below: Power off your device and wait a few seconds. Press and hold Volume Up + Power buttons together until recovery mode screen appears. (These button combinations can change on different modals.) When you see the device logo release the Power button, but keep holding Volume Up until the recovery ...

  3. BlackBerry Keyone soft reset process is takes a few minutes. If your phone's still has problem, you can consider a factory reset or a hard reset process for formatting your phone to factory default settings. Leave us a comment to get more help.

  4. Here are some things to try: Restart your phone: This is often the simplest and quickest solution for a black screen issue. Press and hold the power button until the device turns off, then turn it back on again. Charge your phone: If the battery is completely drained, the screen may appear black even when the phone is turned on.

  5. May 22, 2016 · If you just want to clean and free up memory on your smartphone. A hard reset is also the same has Formatting, your BB will goes back to factory defaults, all user files, data and settings will be deleted. Therefore, before a security wipe, make sure you backup important data (contacts, sms, photos, videos, music).

  6. Nov 11, 2016 · The way to back up data on your DTEK50 or DTEK60 is by going to Settings > Backup & reset. Press and hold at the same time: Volume Up + Home button + Power button, until you see BlackBerry logo. Then select from Recovery Mode menu “wipe data / factory reset” using Volume buttons to navigate and Power button to confirm.

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