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  2. Before you begin: • Activate your device with the BlackBerry UEM Client. 1.Log in to the Entrust IdentityGuard self-service portal. 2.Obtain the QR Code and password from the Entrust IdentityGuard self-service portal. a) Click I’d like to activate or update my smart credential.

  3. Unlock BlackBerry Keyone Using your Gmail Account. To unlock BlackBerry Keyone using your Gmail account, follow below-mentioned steps: Step 1: After multiple wrong attempts, you will get “Forgot Pattern” or “Forgot PIN/Password” option. Step 2: Login with your Google (Gmail) account by entering its details such as username/password.

  4. 34776 - How to reset the BlackBerry ID password on BBM for Android, iPhone, and Windows Phone if it has been forgotten. 28232 - BlackBerry ID password reset email is not received. Note: If you are unable to log in to your BlackBerry ID account and cannot answer the password recovery question or access the email inbox associated with your ...

  5. If you are using a work device that is on a network, you may not see an option to reset your password or PIN. In that case, contact your administrator. Note: If you don't see security questions after you select the Reset password link, make sure your device name isn't the same as your local user account name (the name you see when you sign in).

  6. Open the General Management. Tap Reset menu and select Factory Data Reset. Tap Reset. Confirm the process by entering Face Recognation, Fingerprint ID, Iris scan, screen lock or password. Under the Reset menu, tap Delete All. BlackBerry DTEK50 factory reset process is takes a few minutes. The initial start-up of the smartphone will take longer ...

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