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From a single technician console environment, a technician can chat with a user and start a remote session with the user’s online remote desktop. Once the session is established with user permission for viewing and control, a technician can perform hands-on diagnosis and recovery tasks on the user’s computer.
Solution. LogMeIn Rescue and Rescue Lens were introduced to enable Wipro to uphold the strength and consistency of their service desk communication. The integration of these tools automated most service desk tasks, such as end-user support and management of IT tickets — thus enabling a better experience for both users and service desk agents.
Jul 11, 2023 · Instant Chat allows technicians to resolve cases before a full LogMeIn Rescue session is launched and before any software is installed on the customer's computer. Instant Chat helps technicians increase their productivity by making it easier to handle more sessions in less time. Instant Chat can also be a valuable tool outside the Technical ...
A help desk is your employees’ lifeline to enterprise IT support. Staffed by IT technicians, or virtual help desk agents, a help desk is a centralized resource for getting technical issues resolved. Whether an employee is having issues with a Mac or a PC computer, iOS or Android mobile device, other IT equipment, or even password resets, the ...
This buyer’s guide can help you select the remote support tool that will work best for your organization. With nearly 20 years of experience, LogMeIn Rescue delivers the key features and functionalities that make us the market leader in the remote support space. Based on experience working with tens of thousands of support professionals in ...
Mar 26, 2024 · What’s new: LogMeIn Rescue now speaks your language with streamlined, expanded and AI-powered remote support from any device. LogMeIn Rescue by GoTo is continuously committed to making an enterprise’s tech work for them and not against them. Read ahead to learn more about how we’re empowering IT teams to defy boundaries with AI ...
Start providing seamless remote support and see how your business can benefit with a free trial of Rescue. Start your free 14-day trial! Remotely fix iOS and Android mobile device issues for your employees and customers using our LogMeIn Rescue software. Start a FREE TRIAL!
