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  1. Repeated failure to enter a valid Windows/Mac user name and password can result in IP Lockout. This means you won't be able to continue to attempt to log in from the same computer until the lockout is resolved. The lockout remains in effect for 30 minutes by default.

  2. Nov 10, 2023 · Contact our team. Select Contact Support to submit a case and receive a phone number. Please have the following items ready so we are better prepared to help you: Computer for troubleshooting purposes.

  3. Enter your code here to begin your remote support session.

  4. Right-click LogMeInRemoteUser to display the menu and select Set Password. Click Proceed. Enter and confirm a password. Important: This password is one and the same as your Computer Access Code. Click OK. Jump to Step 5. Create the user called LogMeInRemoteUser. Right-click to display the menu and select New User.

  5. Mac: On the Finder menu bar of your desktop, click Go > Applications. Double-click LogMeIn Pro. The host toolkit is displayed. On the About tab, click Uninstall. Click Yes. Uninstallation of LogMeIn Pro begins. A reboot is recommended, but not required. Was this helpful?

  6. Support Connection. Start Download. How It Works. We take security seriously, Report Abuse. Want to deliver flexible, reliable remote support for your business? Try Rescue free for a limited time. Free 14-Day Trial.

  7. There are two ways to initiate the Desktop Sharing process. Option 1. On the computer you want to share, open the LogMeIn Control Panel and click the Desktop Sharing tab. Option 2. On the computer you want to share, click the host icon in the system tray and select Share my desktop... from the menu. On the Desktop Sharing tab, click Send an ...

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