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  1. Plug a USB-C / Micro USB cable into your phone and connect it to your computer. Turn off your phone with the USB cable connected to computer. Press and hold the Power and the Volume Up buttons at the same time, to turn the device on. You will now be able to see Recovery Mode on the screen. To exit the recovery mode on your BlackBerry KEY2 using ...

  2. Open the Settings menu. Open the General Management. Tap Reset menu and select Factory Data Reset. Tap Reset. Confirm the process by entering Face Recognation, Fingerprint ID, Iris scan, screen lock or password. Under the Reset menu, tap Delete All. BlackBerry Priv factory reset process is takes a few minutes.

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  6. Go to Wipe Data / Factory Reset option using Volume Down and press Power button to confirm it. Go to Yes –Delete All User Data using Volume Down and press Power button to continue. After the process finishes, go to Reboot System Now and press Power button. BlackBerry KEY2 LE hard reset process is takes a few minutes.

  7. Turn off your phone with the USB cable connected to computer. Press and hold the Power and the Volume Up buttons at the same time, to turn the device on. You will now be able to see Recovery Mode on the screen. Use the Volume Up and Volume Down buttons to highlight Reboot to Bootloader and then press the Power button.

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