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  1. Update your device software Software updates might not be available to you depending on your region and service provider.You should regularly create and save a device backup file on your computer, especially before you update any device software. Maintaining a current backup file on your computer might allow you to recover device data if your

  2. Troubleshooting: USB connectionsMy device isn't recognized when I connect it to my computer If your computer doesn't automatically detect your BlackBerry device, try the following: • Check the USB cable and points of connection. User Guide Settings 166 • Consider updating or installing the device drivers on your computer.

  3. You use the BlackBerry UEM Client to activate your device for work. When you activate your device, the device is associated with BlackBerry UEM and is granted access to work data and the productivity apps that your administrator assigned to your device. Your administrator determines the degree of protection for your device based on your role and assigns IT policies and profiles to make sure ...

  4. User Guide Setup and basics Depending on your service provider and where you purchased your BlackBerry device, the SIM card might already be inserted. Open the door on the left side of your device. With the metal contacts facing away from you, insert the micro SIM card into the top slot as shown.

  5. Click Reset your password. Complete. the instructions on the screen. • To reset your password on your BlackBerry device, when you are prompted to sign in with your BlackBerry ID, click. Forgot Password. Answer your security question and complete the instructions on the screen. Once you have completed the steps above, you will receive a ...

  6. Update your device software with BlackBerry Link Before you begin, make sure that your computer is connected to the Internet. 1. On your computer, open BlackBerry Link. User Guide Settings 211 2. Connect your device to your computer with a USB cable. 3. At the side of the BlackBerry Link window, click your device. 4.

  7. On your computer, open BlackBerry Link. 2. Connect your device to your computer using a USB cable. 3. If necessary, type the password for your device. 4. At the side of the BlackBerry Link window, click your device. 5. Type a display name for your device.