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  1. Step 1: Contact us and let us know what has happened and what you want us to do to put it right. Depending on your complaint type, you'll be able to contact our team by webform, live chat, telephone or by post. Step 2: We’ll work with you to resolve the matter as quickly as we can. Step 3: We will let you know what we have done to resolve ...

  2. Step 3: Quote and Energy Supply Contract. Once we've reviewed your details, we'll send you a tailored quote. Where applicable, this will include an energy supply contract offer. If you're happy with the quote and contract, your organisation will need to pass for a successful credit check.

  3. If your meter isn't working. If your pay as you go meter is damaged, we can send someone out to make sure you and your property are safe. Just call us on our Pay as you go enquiries line. This line is open Monday to Friday 9am to 5pm for general enquiries and 24 hours a day, seven days a week for emergencies. If you don't have a pay as you go ...

  4. British Gas provides cover and insurance for your home, boiler, and appliances. Relax, we’ve got your home covered Shield yourself from unexpected repair bills.

  5. Do this at least 48 hours before you move. 2. Send a final meter reading. Make sure your final energy bill is accurate by sending a last set of gas and electricity meter readings to your energy provider on the day you move out. Tell your landlord too, if you’re renting. 3. Send a first meter reading.

  6. Energy 360 DataView. Larger business customers can review & manage their energy use via our energy management tool. UK's largest business electricity and business gas supplier for small & medium sized businesses. Zero carbon electricity as standard. Get a quote for 100% renewable energy.

  7. A smart meter is a gas or electricity meter that works by sending meter readings using technology similar to a mobile phone. The new generation of smart meters are called SMETS2. SMETS2 meters are different to other smart meters as they continue to work even if you change energy supplier. Data is transmitted through a communications hub to a ...

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