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Confirm whether your item has been delivered by using Track and Trace to see the signature of the person signing for an item. Skip Navigation Cookies help us improve your Royal Mail online experience.
If you want to change the returns address on your Tracked Returns account you can do so by emailing the following details: Name. Address (current) Contact details. Account number. New address. To Tracked.returns@royalmail.com. You’ll need to provide new address labels and addresses in advance and you may also need to set up a Redirection.
Please check you've entered the number correctly. If you're the recipient, check the sender has given you the right reference number. Check the reference number is for an item sent with Royal Mail, using a service that offers tracking. If the item has been sent. The sender might have created a tracking number, but not yet submitted the item ...
Certificates of posting. You should keep certificates of posting when sending multiple items. These have been designed to make your Post Office® experience smoother and more efficient.
Find out more.) Please bring the Something for you card (or electronic SMS/email notification) and one of the above forms of ID, in the name of the person the item is addressed to. If you can’t bring any of the above ID in the name of the person the item is addressed to, you can still collect. This also applies if you are collecting an item ...
Parcels can be addressed to anywhere in the UK including Northern Ireland, Jersey, Guernsey, Isle of Man and BFPO (British Forces Post Office) addresses. If you are posting over 300,000 parcels a year with Tracked 48 you can send specific Tracked permitted items, perfumes, nail varnish, aerosols and lithium batteries.
If you purchase your postage online at send.royalmail.com you can get your postage label printed when you drop your parcel off. Once you've received your QR code to your mobile, take it to your Royal Mail Customer Service Point (CSP), usually located at your local Delivery Office or a Post Office branch. They’ll scan the QR code, print the ...
You can request a free ‘proof of posting’ at a Collect+ store or Post Office when you hand over your letter or parcel for posting. For multiple items, you can use a bulk posting form. You can also obtain a digital proof of posting on the Royal Mail App. Available for any prepaid postage, this is a really helpful feature giving extra ...
What can I do if my item is shown as delivered, but it hasn’t been received? If you’re the recipient: Check whether the item was sent using a service that obtains a signature on delivery*. If it was... Link to a URL. What does my tracking message mean? When you send mail with us using a tracking service, your item gets scanned at various ...
No later than 4.30pm even if the Post Office® has a later closing time. No later than 11:00am if the Post Office® has a half day closing time. Ask for further advice in person at your Post Office®. The arranged time when your collection takes place will be the lastest acceptance time. Call our sales team to find out the latest acceptance ...
