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Jun 24, 2015 · Here's how to do a soft reset: Hold down the power switch for about 3 seconds, until you see a black screen with button choices. Press the "Restart" button at the bottom-right of the display. There's more than one way to do a hard reset, here are the options: Option 1: Power off the device, then power up again.
Know Google Account username and password. To restore your data after you reset your phone, you must enter security info. When you enter the info, it shows that you or someone you trust did the reset. Make sure that you know a Google Account on the phone. Open your phone's settings app. Tap Accounts.
