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  1. At National Grid Electricity Distribution, we provide the power to homes and businesses in the Midlands, South West and Wales. We respond when power cuts happen, get you connected to the network and modify existing supplies, plus much more.

    • Contact Us

      Contact Us - National Grid - Home

    • Customer Service

      Providing clear and straightforward information on customer...

    • Power Cuts in Your Area

      Power Cuts. When the power you need isn’t there, we’re here...

    • About Us

      National Grid Electricity Distribution provides the power to...

  2. Maps hub. One stop shop for all our map-based information, both interactive and document based. Featured maps. Live data viewer. Provides live and historic data for demand, import and generation for each of our four licence areas. Find out more. Live power cuts map. For updates and information on any current power cut activity. Live power cuts map.

    • What Does Right First Time, Every Time Mean?
    • Here’s How We Can Help
    • Advice For Landlords and Non-Connected Or Private Customers

    We aspire to get it right first time for every customer query, every time. We don’t just say it; we live it. Five core principles guide our actions: 1. Taking personal responsibility 2. Working with others to find a solution 3. Following the problem until the end 4. Keeping the customer informed 5. Following the Golden Rule - treat customers the wa...

    Our handy guide to customer services includes everything you need to know about contacting us 1. How to contact National Grid 2. How to register for priority services 3. Power cuts – helpful advice to protect you and your home 4. Planned interruptions to your electricity supply 5. When we visit your home and arrangements for access to your premises...

    In some cases customers have contracts or connections with other organisations which means they might be affected by a power cut without actually being a National Grid customer - they are not directly connected to our network. Examples of this could be customers in care homes, or living in multi-occupancy accommodation, where a landlord is responsi...

  3. We can create new connections, and modify existing ones, across our network in the Midlands, South West and Wales. Do we serve your area? It’s easy to find out if we work in your area, all we need is your postcode.

  4. Formerly known as Western Power Distribution, the UK’s largest electricity distribution network serves nearly 8 million customers in the East and West Midlands, South West and Wales, delivering essential power to millions of homes and businesses across its regions.

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  5. Power Cuts. When the power you need isn’t there, we’re here to help. We know that power cuts can be worrying, we are here for you 24 hours a day, 7 days a week to help keep you informed when you need it.

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  7. Midlands Electricity. The Midlands Electricity Board was the public sector utility company responsible for the purchase of electricity from the electricity generator (the Central Electricity Generating Board from 1958) and its distribution and sale of electricity to customers in the Midlands of England prior to 1990.

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