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  1. No user codes are programmed. If there are no codes in the lock, the lock button will not lock the door. Program at least one user code and test the Lock button again. The door handing process was not executed. Perform the door handing process, following the instructions inside the installation guide. The battery is too low to lock the door.

  2. Sep 3, 2020 · Hi, this is Meet Brandon and Nellie. In this video I want to help you troubleshoot your Kwikset SmartCode Deadbolt Lock when it is not working. The steps are...

  3. Press Lock button once7. Press “9” six times.8. Press Lock button once.If programming is successful, the keypad will flash green once with one beep.If programming is unsuccessful, the keypad will fl ash red three times with three beeps. Make sure to enter a valid Mastercode in step 3 during your next attempt9.

    • Inspect The Batteries
    • Perform The Door Handing Detection Process
    • Try A Factory Reset
    • Reinstall The Lock

    If your Kwikset SmartCode 913 is not working properly (won’t lock/unlock, the keypad not responding, etc.), start your troubleshooting by inspecting the batteries. The battery polarities may have reversed, causing the lock to stop working. Go to the interior assembly of your lock and remove the interior cover. Next, remove the battery pack and take...

    Did you just install your Kwikset SmartCode 913 or moved the lock to another door? If so, the lock may not be working because you haven’t performed the door handing detection. What is the Door Handing Detection? The door handing detection process lets the lock determine the orientation of your door—whether it’s right or left-handed swing. This enab...

    Internal glitches (incorrect settings and the like) may cause undesirable operations in your lock. If your lock is still not working properly, try a factory reset. However, note that resetting your lock will remove all your custom programming/settings and restore the default settings. You’ll need to program your lock again after performing a factor...

    Your lock won’t function properly if you didn’t install it correctly. If the problem persists after trying the fixes above, you may need to remove the lock from the door and reinstall it. Get the manual that came with your lock and follow the installation guidelines properly. If you’re not sure how to do that, get an expert to help you.

  4. Feb 1, 2024 · To reset your lock code on the SmartCode 913, follow these steps: Keep the door open. Press and HOLD the Program button until the keypad flashes green (about 5 seconds). Enter a new Mastercode. Make sure to avoid timeouts by completing each step within 5 seconds.

  5. If three incorrect codes were entered within one minute, the keypad will lock for 60 seconds. The Lock button does not lock the door. No user codes are programmed. If there are no codes in the lock, the lock button will not lock the door. Program at least one user code and test the Lock button again. The door handing process was not executed.

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