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Businesses are listed on the BBB website for one of two reasons: either because they have been accredited and listed on the website, or because customers have left reviews on the BBB website. No Reviews. You can find reviews for businesses on the BBB website even if the business hasn't paid for accreditation.
Sep 21, 2021 · Transparent business practices: Does the business clearly provide all the important information about its products and ownership, and does it use a real address? Failing to honor BBB commitments: If a business agrees to uphold BBB standards but doesn’t, its rating will drop.
- Business's Complaint History with BBB.
- Type of Business.
- Time in Business.
- Transparent Business Practices.
- Failure to Honor Commitments to BBB.
- Licensing and Government Actions Known to BBB.
- Advertising Issues Known to BBB.
The BBB rating takes into account the following information with respect to closed complaints that relate to a business's marketplace activities: 1. Number of complaints filed with BBB against the business. 2. The size of the business. 3. If complaints have been filed, whether in BBB's opinion the business appropriately responded to them. 4. If com...
A business's BBB rating is lowered if, in BBB's opinion, the business is a type of business that raises marketplace concerns or is believed to operate in violation of the law.
A business's BBB rating is based, in part, on the length of time the business has been operating. If BBB is unable to obtain, from the business or from other sources, information about time in business that BBB deems reliable, BBB will consider business to have started at the time BBB opened its file on the business.
A business's BBB rating is lowered if BBB determines that the business is not being transparent about its marketplace conduct. This includes situations where: 1. A business does not provide complete information about products and services offered, and/or ownership. 2. A business uses false addresses or an address cannot be determined.
A business's BBB rating is lowered if a business does not honor its commitments to BBB, including commitments to abide by a mediation settlement or an arbitration award.
A business's BBB rating is lowered when BBB has knowledge of the following: 1. Failure of the business to have required competency licensing (i.e., licensing that requires a competency assessment or can be taken away based on misconduct by business). 2. Finalized government actions against the business that relate to its marketplace activities and,...
A business's BBB rating is lowered when the business does not, in BBB's opinion, appropriately respond to BBB advertising challenges that relate to: 1. Misuse of the BBB name or BBB marks; or 2. Questions about the truthfulness, accuracy or substantiation of advertising claims or compliance with the BBB Code of Advertising. Advertising issues may b...
Nov 3, 2021 · BBB ratings do not take customer reviews into account. Rather, the bureau provides an impartial opinion on a businesses’ ability to meet consumer needs. Their impartiality is often more powerful than customer reviews.
“A business’s BBB rating is lowered if, in BBB’s opinion, the business is a type of business that raises marketplace concerns or is believed to operate in violation of the law,” its website says.
Dec 21, 2023 · Why is a Business Not BBB Accredited? There could be a number of reasons a business does not have accreditation — and those reasons are not necessarily negative: The business simply may have decided not to apply or chosen not to renew.
May 9, 2020 · Reporting a business to the BBB doesn’t do anything, except maybe change its BBB rating. Seeing that a business has BBB accreditation doesn’t mean anything, except that it jumped through some hoops and paid some money to get that accreditation (more on why in just a minute).
