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    • A new smartcard

      • If your smartcard card has been locked, you'll see the message 'PIN locked' on your card reader. Once locked, you'll need a new smartcard. If you've forgotten the PIN for your smartcard, you'll also need to request a new one. Your account leaders will be able to order a new smartcard for you.
      bankline-faq.natwest.com/Other-Services/Bankline-for-Communities/1866074642/What-should-I-do-if-I-ve-forgotten-or-locked-the-PIN-for-my-smartcard-Communities.htm
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  2. Jan 30, 2024 · Use self-service smartcard unlock now. If your smartcard is locked but you do not have an email address on your profile. You will not be able to use the application. This is because we need to send a security code to a valid email address so you can unlock your card. You will need to ask your Registration Authority (smartcard team) to unlock ...

  3. Sep 6, 2023 · Users can now unlock their smartcard by requesting a one-time security code is sent to their email address. It's also the quickest way for someone to reset their passcode if they've forgotten it, or if they want to change it for any reason.

  4. Apr 5, 2024 · Care Identity Management. User guides. Managing smartcards. Unlock a smartcard in Care Identity Management. Step-by-step guidance on how to unlock a smartcard in Care Identity Management. You only need to unlock a user's smartcard if they cannot use self-service smartcard unlock. How to unlock a smartcard.

  5. If your NHS Smartcard has been lost or stolen, follow the below 2 steps: Contact your Local Registration Authority. Call or email the Helpdesk as soon as possible to raise a priority incident to remove the access to NHSmail and O365 using

  6. If you have never had a Smartcard before please log a call to CITS Service Desk via the Portal or by calling 01209 881717, please include your first name, last name, nhs email address and mobile phone number, we’ll then be able to start your Smartcard application.

  7. You'll see the message 'PIN locked' on your card reader. If you've locked your smartcard PIN or forgotten the PIN to your smartcard, unfortunately it cannot be reset, and a new smartcard must be ordered. You'll need to ask your Bankline account leader (s) to order a new smartcard for you.

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