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- Heightened customer expectations, massive advancements in technology, and the rise of omnichannel commerce are just a few of the trends reshaping the world of retail. In an industry already known for thin margins, these changes can increase cost pressures and uncertainty for retailers—all while opening the door to significant opportunities.
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You will find a range of new perspectives across retail operations, including, store operations, supply chain, procurement, and information technology (IT). As the rules of retail are being redefined, these fundamental areas of retail operations are in need of fresh thinking. Introduction.
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Today, modern consumers can hardly be categorized into broad groups. Consider the degree to which today’s consumer can be uniquely differentiated -- from media consumption and influences (and...
- Convergence Will Be Funded by Scale
- How Tomorrow’S Industry Leaders Will Win
- Start with The Unvarnished Truth
The age of convergence is dawning partly because incumbents and tech-first retailers have become more evenly matched in the wake of Covid-19. Prior to the pandemic, the overall momentum was with digital natives. Amid store overcapacity, many traditional retailers were struggling to adapt to the rise of e-commerce, competition from discounters, and ...
How will retailers master the age of convergence? It’s a given that tomorrow’s industry leaders will have an elevated purpose and greater sustainability. In addition to building scale through mergers and acquisitions or organic growth, they will continuously recharge their business by realizing cost reductions every year (which will amount to a cul...
To rise to the challenges of a new era and choose where to invest first, executive teams need an illusion-free understanding of their starting point. The solution is not going to be the same for every retailer. Executive teams can ask themselves a series of targeted questions to get to this unvarnished truth and begin to devise a path forward that ...
Apr 9, 2021 · The seemingly unstoppable rise of e-commerce, sophisticated customer analytics, personalized sounds and smells, digital mannequins that “know” your clothing preferences, automated home delivery—these are just some of the elements that will shape the shopping experience in the coming years.
May 11, 2021 · Summary. The pandemic has changed consumer behavior in big and small ways — and retailers are responding in kind. Since the early days of the pandemic Ernst & Young has been tracking these...
Jun 10, 2019 · Amid rising consumer demands and digital advances, five retailer models are poised to thrive: “ecosystem players,” “scale fighters,” “value champions,” “hitchhikers” and “regional gems.” Retailers that don’t fit these models are at risk of failure or takeover.
