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    • Register for self-service unlock and renew

      • Smartcard users can register for self-service unlock and renew; this will allow you to reset your own smartcard password should your smartcard become locked. This function also allows you to self-renew the certificates on your smartcard.
      faq.nhsbsa.nhs.uk/knowledgebase/article/KA-22212/en-us
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  2. Sep 25, 2024 · If your smartcard is locked and you have an email address or mobile number on your profile. Use self-service smartcard unlock now. If your smartcard is locked but you do not have an email address or mobile number on your profile. You will not be able to use the application.

  3. Sep 25, 2024 · If your smartcard is locked you can use the self-service application to unlock it. You do not need to register to use the application, but you must have an email address or mobile number associated with your Care Identity profile so you can receive a security code.

  4. Sep 25, 2024 · If you see an error message saying that your smartcard is locked, go to the self-service unlock application. Make sure your smartcard is inserted into the reader.

  5. Smartcard users can register for self-service unlock and renew; this will allow you to reset your own smartcard password should your smartcard become locked. This function also allows you to self-renew the certificates on your smartcard.

  6. When a NHS Smartcard is locked or a PIN forgotten, the card can be unlocked and the PIN reset, without having to visit an RA or sponsor. The user must first be registered for self service unlock in the process outlined as below.

  7. If you have locked your smartcard or your certificates need renewing and you haven’t registered for self-unlocking of your smartcard, you will need to contact the HR Shared Services (HRSS) Query team who will be able to advise you of the process.

  8. If your smartcard is locked out you will now be able to unlock your own card after registering by following the steps below: Place the locked card in/on to an approved card reader. Click on the Favourite/Shortcut link or enter URL. https://uim.national.ncrs.nhs.uk/selfservicewebapp/u.

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