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      • When you're ready, here's how to reset your Surface: Make sure your Surface is turned off and plugged in, and then insert the USB recovery drive into the USB port. Press and hold the volume-down button while you press and release the power button. When the Microsoft or Surface logo appears, release the volume-down button.
      support.microsoft.com/en-us/surface/creating-and-using-a-usb-recovery-drive-for-surface-677852e2-ed34-45cb-40ef-398fc7d62c07
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  2. Aug 8, 2023 · A soft reset on a Surface device clears memory and refreshes the OS without deleting personal files, suitable for resolving minor issues. Performing a hard reset restores a Surface device to factory settings, erasing all data, ideal for preparing the device for sale or a fresh start.

    • Overview
    • Your Surface isn't working well, and it's been a while since you installed anything new: Reset your Surface
    • You want to reinstall your previous operating system: Go back to your previous version of Windows
    • Windows won't start, and you have a recovery drive to reinstall Windows
    • More troubleshooting options

    Having trouble with your Surface? If you've tried basic troubleshooting options, you may need to restore or reset your Surface. Here are some common issues and solutions:

    •Your Surface isn't working well, and it's been a while since you installed anything new: Reset your Surface

    •You want to reinstall your previous operating system: Go back to your previous version of Windows

    •Windows won't start, and you have a recovery drive: Use a recovery drive to reinstall Windows

    Before you reset your device and reinstall Windows, you can choose to keep your files or remove them. If you can't sign in to Windows, try retrieving your password before performing a reset. To learn more, see When you can't sign in to your Microsoft account.

    Here’s how to reset your Surface:

    1.Select Start > Settings > System > Recovery.

    2.Next to Reset this PC, select Reset PC and choose an option:

    •Keep my files—Reinstalls Windows 11 but keeps your personal files and any apps that came with your PC. This option removes changes you made to settings, as well as apps and drivers you installed.

    •Remove everything—Reinstalls Windows 11 and any apps that came with your PC. This option removes personal files, changes you made to settings, and apps and drivers you installed.

    If you recently upgraded to Windows 11 and it isn’t working for you, try going back. In most cases, you'll have 10 days to go back. This will keep your personal files, but it'll remove apps and drivers installed since upgrading, as well as any changes you made to settings.

    Here’s how to go back to your previous version of Windows on your Surface:

    1.Select Start > Settings > System > Recovery.

    2.Next to Go back, select Go back. If you don't see this section, too much time has elapsed since you upgraded, and you can no longer go back.

    For more info about using a recovery drive to reinstall Windows, see Creating and using a Surface USB recovery drive.

    You may need your BitLocker Key to reinstall Windows with a recovery drive. For more info about BitLocker keys, see Find my BitLocker recovery key.

    • 2 min
  3. Aug 8, 2023 · The guide below will explain how to reset your Microsoft Surface device, whether it’s a Surface Pro, Surface RT, Surface Tablet, or a basic Microsoft Surface laptop. Here’s what to do: Press the Windows key + I to open Settings. If you’re using Windows 11, select System. If you’re on Windows 10, select Update & Security.

  4. 6 days ago · To hard reset your Surface Pro when you’ve forgotten your Windows password, you can use the following steps. You can get to the reset option by restarting your Surface from the sign-in screen. Here’s how: On your keyboard, press the Windows logo key + L. If you need to, dismiss the lock screen. Hold the Shift key down while you select Power ...

  5. If you've tried basic troubleshooting options, you may need to restore or reset your Surface. Before you reset your device and reinstall Windows, you can choose to keep your files or remove...

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  6. Reset your Surface to factory settings using a recovery drive. A reset returns your Surface to its factory settings. It deletes all your personal files, resets your settings, and removes all apps that you installed.

  7. Feb 16, 2023 · Anyway, to reset the Surface without the recovery key or password, you can do a clean install of Windows on the device using the Surafce Recovery Image through USB Recovery. This option will reimage the entire device and reload Windows including the drivers and firmware.

  1. System Restore, System Restore, System Restore Point, Use System Restore, Restore Point. Restore Your Computer, Create System Restore Point & more. Learn More Here!

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