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  2. If Two-Step Verification fails and you can't access your account, you can try to recover your account. To regain access to your account, you'll need to verify your identity by providing a scan or photo of a government-issued identity document.

  3. To regain access to your Amazon account: Check your email or text messages for an “Account on hold” notification from Amazon. Sign in to your Amazon account.

  4. Quick solutions. Your Orders. Track & return orders. Manage Prime. Payment Settings. Return or Replace Items. Manage Address Book. Change Name, E-mail, or Password. Back to top.

  5. Change Your Account Settings. You can update your name, email address, phone number, password or other account information. To change your account settings: In Your Account, go to Login and Security. Next to the account information that you'd like to update, select Edit.

    • Enter your sign in information and submit.
    • You will receive an error message saying that your email and password combination are incorrect.
    • You will then receive a security code through text message, or you can generate the code through the authenticator app.
    • Add the security code to the end of your account password on the device or app you are attempting to register and submit again. For example, if your password is “abcdef” and the security code you receive is “12345”, then enter “abcdef12345” in the password field.
  6. Oct 17, 2022 · If you've forgotten your Amazon password, you'll want to reset it, but this process isn't too hard. On an Amazon sign-in screen, click 'Forgot your password.'. You'll be prompted to input a...

  7. Sep 26, 2023 · If you know or suspect your Amazon account was hacked, quick action can save you time and money. Here’s how to recover from a hack and regain control of your Amazon account: 1. Ensure that your device is not hacked or compromised

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