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  2. If you're having problems with your Surface Pro model, Surface 3, Surface Studio, or Surface Book, try fresh start, restoring, refreshing, or resetting it to its factory settings.

    • 2 min
  3. Aug 8, 2023 · A soft reset on a Surface device clears memory and refreshes the OS without deleting personal files, suitable for resolving minor issues. Performing a hard reset restores a Surface device to factory settings, erasing all data, ideal for preparing the device for sale or a fresh start.

  4. Sep 25, 2024 · When the Microsoft or Surface logo appears, release the volume-down button. When prompted, select the language and keyboard layout you want. Select Recover from a drive or Troubleshoot > Recover from a drive. If prompted for a recovery key, select Skip this drive at the bottom of the screen.

  5. Learn how to reset your Microsoft Surface and solve problems using a USB recovery drive or Surface recovery image.

    • 3 min
  6. Sep 14, 2024 · If you need to factory reset your Surface Pro tablet but don't remember the password, you can still perform a reset using the following steps: You can get to the reset option by restarting your Surface from the sign-in screen.

  7. Aug 8, 2023 · The guide below will explain how to reset your Microsoft Surface device, whether it’s a Surface Pro, Surface RT, Surface Tablet, or a basic Microsoft Surface laptop. Here’s what to do: Press the Windows key + I to open Settings. If you’re using Windows 11, select System. If you’re on Windows 10, select Update & Security.

  8. If you've tried basic troubleshooting options, you may need to restore or reset your Surface. Before you reset your device and reinstall Windows, you can choose to keep your files or remove...

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