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  2. Connect your Wi-Fi enabled device to your hotspot by selecting your mobile hotspot’s network name (SSID). Press and hold the WPS button located on the bottom of the mobile hotspot for 5 seconds. Your Wi-Fi enabled device will start connecting.

    • Smartphone Mobile Hotspot
    • Mobile Hotspot Equipment
    • Once You've Checked All of The Above
    • Standalone Mobile Hotspot Equipment Doesn't Turn on
    • Still Need Help?

    Supported T-Mobile phones and tablets that use your T-Mobile network as Wi-Fi for other devices. 1. Check the T-Mobile appto verify that you haven’t exceeded the high-speed data amount included in your plan. 2. If your phone can load a web page, the T-Mobile data works. Contact the other device manufacturer. 3. If you need help setting up this feat...

    T-Mobile standalone Mobile Hotspot devices, not your phone, that provides a Wi-Fi connection for other devices. 1. Mobile Hotspot devices only support using WPS security. 2. The connecting device must have a b/g Wi-Fi radio. 3. If the Hotspot is plugged into a USB port, disconnect it. 4. If you need help with doing any step on the device, visit our...

    Make sure you're in T-Mobile coverage and have at least 2 bars of signal in your area. If you're roaming, check out our Data Passes.
    Verify that the Mobile Hotspot or Smartphone Mobile Hotspot feature is turned on.
    Check that the connecting device's Wi-Fi is turned on.
    Update to the latest firmware version for all devices.
    Check the charging indicator lights up when you plug in your Hotspot. This can take up to 20 minutes.
    Use the charger that came with the device. Test an alternate if one is available.
    Plug the Mobile Hotspot into the charger first, then plug the charger into a wall outlet.
    Try a different power outlet. Make sure the outlet works with another device, like a lamp.

    If you're still experiencing the problem, call us at 1-877-746-0909. It's best if you can call from a different phone than the one you are having issues with.

  3. On your Mobile Hotspot device (such as your phone), turn on Personal Hotspot or Wi-Fi Sharing (typically from the Settings app). Go to T-Mobile Support > Device Assistance for device-specific steps. Select your device, then open the Connections & Network menu for steps.

  4. Jan 21, 2024 · Learn how to troubleshoot and reset your T-Mobile hotspot with our comprehensive guide. Follow step-by-step instructions to resolve connectivity issues and optimize performance.

  5. Resetting your T-Mobile Hotspot is a simple process that can help resolve connectivity issues and get you back online quickly. By following the steps outlined in this guide, you can easily reset your T-Mobile Hotspot and enjoy a reliable and secure internet connection.

  6. 5 days ago · Setting up your portable hotspot device. Locate the Wi-Fi name (SSID) and password on the back panel by removing the back cover and battery. Ensure the SIM card is inserted. Put the battery in the ...

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