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Requests are normally registered when a user needs support. Requests may also be registered for events of system management tools that require an action to be taken. A new request record can be used to register all kinds of requests, including: requests for incident resolution; requests for change (RFCs) requests for information (RFIs)
The best way to obtain support is to submit a request using the 4me service.
Welcome to Xurrent Help. This is your online reference that describes the functionality offered by the Xurrent service. To get started, select a topic that you want to know more about from the navigation pane on the left.
A request template can be used to register a new request. Request templates can also be applied to existing requests, for example to complete the registration after an end user submitted a request using Self Service without selecting the appropriate request template.
Sep 12, 2024 · In order to ensure a smooth transition from 4me to Xurrent, all customers will be contacted directly by Xurrent’s Customer Success team in the coming days and weeks. SCC has established an excellent relationship with Xurrent, since selecting 4me as a partner to complement its Digital Automation Practice in 2021.
Congratulations on creating your organization’s Xurrent account! Now you can set up your account so that you and your colleagues can work together to support your customers. The following steps will guide you through the initial account setup: Register Teams. Import Services. Import Service Instances.
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Getting Help & Support. Xurrent administrators have access to a lot of functionality in Xurrent. It is almost impossible to know all the capabilities by heart, so it is best to rely on your ability to quickly find information about the more advanced features when you need them.