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General Customer Care & Technical Support. From the T-Mobile app, on a T-Mobile phone. From your T-Mobile phone: 611. Call: 1-800-937-8997. If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you. T-Mobile High Speed Internet Support.
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Sep 13, 2023 · I wanted to get my mother a new phone as her old phone was broken. On Thanksgiving day, i talked to a T-Mobile representative on the phone to check out my options. The representative told me that in order to get discounted phone, i had to switch plans. He sold me a plan called “T-Mobile Essential”.
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- Troubleshoot No Signal Or "No Service" Errors
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Before you dive too deep into troubleshooting, check the following: 1. Your line is active. 2. You're in a covered area. 3. Airplane mode is off. 4. Wi-Fi Calling is turned off. If the problem happens when Wi-Fi calling is on, follow Wi-Fi Calling problemsinstead. 5. The copper plating on your SIM card has no chips or discoloration. If it does, con...
Restart your device and check for signal bars.Change Wi-Fi Calling preferences to Cellular Preferred or Cellular Onlyto prevent Wi-Fi Calling issues from interfering with the signal.Turn off Wi-Fi to make sure you're using the T-Mobile network.Set the device Network mode to Auto.Restart your device. If that doesn't help, follow the troubleshooting steps on this page to take care of any other potential problems. If you're still experiencing issues, contact usfrom a device that has service if you have one, or visit a T-Mobile retail store to report the problem.
I'm looking for an email address to contact T-Mobile support about two different issues that have come up in the last couple of days. Before anyone suggests the live chat option - the live chat button has never, even once, appeared in any browser on any of my computers.
Oct 1, 2020 · If you can't find your specific issue, you can contact T-Mobile support either by phone or through the T-Mobile app.
How to access our total support experience, including Team of Experts: Call us. Simply dial 611 from your T-Mobile phone or use the T-Mobile app to give us a call. Message us. Send us a message in the T-Mobile app, My T-Mobile, or Apple Business Chat.
If you do need help, you can always reach out here with specifics of what's going on. If you'd still like to use the chat options, we do have a Message us My T-Mobile icon on the lower right corner of the page. After logging in, you should be able to message through chat.