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  1. We aim to provide great customer service. For product enquiries, technical support and legal questions, here are all the ways you can contact Apple.

    • Contact Support

      Contact Apple support by phone or chat, set up a repair, or...

  2. Contact Apple support by phone or chat, set up a repair, or make a Genius Bar appointment for iPhone, iPad, Mac and more.

  3. We aim to provide great customer service. For product inquiries, technical support, and legal questions, here are all the ways you can contact Apple.

    • Overview
    • Writing a Good Email
    • Using Alternate Methods

    Tim Cook became the CEO of Apple in 2011 and is currently one of the most well-known executives in the tech world. Naturally, many people want to contact him. This is actually quite simple, as Cook’s Apple email address is public and he’s known to read and respond to emails regularly.

    If he doesn’t personally read your email, an assistant will forward it through the correct channels to address your inquiry. If you don't get an answered to your email, you could try calling Apple HQ or contacting him on Twitter as well.

    Send an email to Tim Cook’s Apple email address.

    Unlike many prominent figures, Tim Cook makes his corporate email address public. He reportedly spends an hour every morning reading customer emails and has a full-time assistant read his emails when he doesn’t have time. Important ones are passed to him, while the others are sent to the appropriate divisions at Apple. If you want to contact him, an email is the best method.

    Cook’s corporate email address is tcook@apple.com.

    Remember that although the email address is public, this isn’t Cook’s personal email account. Your email will probably still be reviewed and vetted by assistants before Cook sees it.

    Put a compelling subject line in the email.

    Getting Cook’s or his assistant’s attention is key for having your message heard. A strong subject line increases your chances of the email being read and passed along. Since Cook takes customer satisfaction seriously, a subject line suggesting that you’re having a problem or issue with an Apple product is a good start. This will catch Cook’s attention.

    Send a letter to Apple’s corporate address to get more attention.

    In some cases, a letter is more likely to get attention than an email because emails are much more common. Write a letter to Cook and address it to him. Send it to his office at Apple HQ and it might end up on his desk.

    Apple’s corporate mailing address is:

    Follow the same rules for a letter that you would for an email. Keep it concise and be direct about what you’re asking for.

    Remember that an assistant probably reads Cook’s mail as well, so make the letter important enough for someone to pass it along to Cook.

    Call Apple HQ and ask to speak with Cook if you get no response.

  4. Contact Apple support by phone or chat, set up a repair, or make a Genius Bar appointment for iPhone, iPad, Mac and more.

  5. For support inquiries, including product related inquiries, issues with your Apple ID, password resets, security and phishing and more, please contact Apple Support (click on Billing & Subscriptions for Apple ID, password, security & phishing issues).

  6. Contact Apple for support and service. Find a phone number for your country or region, or start a SignTime session. The United States and Canada. Latin America and the Caribbean. Europe and Türkiye. Africa. Asia-Pacific.

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