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  3. www.microsoft.com › how-to-reset-your-surfaceHow to Reset Your Surface Device – Microsoft Surface

    Aug 8, 2023 · A soft reset is the simplest way to restart your Surface device: it clears the device's memory and refreshes the operating system, but it doesn't delete your personal files or data. If your Surface device is frozen or unresponsive, forcing a shutdown and restart may be all that's required.

  4. support.microsoft.com › en-us › surfaceRestore or reset Surface for Windows - Microsoft Support

    • Overview
    • Your Surface isn't working well, and it's been a while since you installed anything new: Reset your Surface
    • You want to reinstall your previous operating system: Go back to your previous version of Windows
    • Windows won't start, and you have a recovery drive to reinstall Windows
    • More troubleshooting options

    Having trouble with your Surface? If you've tried basic troubleshooting options, you may need to restore or reset your Surface. Here are some common issues and solutions:

    •Your Surface isn't working well, and it's been a while since you installed anything new: Reset your Surface

    •You want to reinstall your previous operating system: Go back to your previous version of Windows

    •Windows won't start, and you have a recovery drive: Use a recovery drive to reinstall Windows

    See full list on support.microsoft.com

    Before you reset your device and reinstall Windows, you can choose to keep your files or remove them. If you can't sign in to Windows, try retrieving your password before performing a reset. To learn more, see When you can't sign in to your Microsoft account.

    Here’s how to reset your Surface:

    1.Select Start > Settings > System > Recovery.

    2.Next to Reset this PC, select Reset PC and choose an option:

    •Keep my files—Reinstalls Windows 11 but keeps your personal files and any apps that came with your PC. This option removes changes you made to settings, as well as apps and drivers you installed.

    •Remove everything—Reinstalls Windows 11 and any apps that came with your PC. This option removes personal files, changes you made to settings, and apps and drivers you installed.

    See full list on support.microsoft.com

    If you recently upgraded to Windows 11 and it isn’t working for you, try going back. In most cases, you'll have 10 days to go back. This will keep your personal files, but it'll remove apps and drivers installed since upgrading, as well as any changes you made to settings.

    Here’s how to go back to your previous version of Windows on your Surface:

    1.Select Start > Settings > System > Recovery.

    2.Next to Go back, select Go back. If you don't see this section, too much time has elapsed since you upgraded, and you can no longer go back.

    See full list on support.microsoft.com

    For more info about using a recovery drive to reinstall Windows, see Creating and using a Surface USB recovery drive.

    You may need your BitLocker Key to reinstall Windows with a recovery drive. For more info about BitLocker keys, see Find my BitLocker recovery key.

    See full list on support.microsoft.com

    Surface won’t turn on or start
    Find my BitLocker recovery key
    Recovery options in Windows
    Surface devices help

    See full list on support.microsoft.com

    • 2 min

  5. helpdeskgeek.com › how-to › how-to-refresh-orHow to Refresh or Factory Reset Your Microsoft Surface

    Aug 8, 2023 · The guide below will explain how to reset your Microsoft Surface device, whether it’s a Surface Pro, Surface RT, Surface Tablet, or a basic Microsoft Surface laptop. Here’s what to do: Press the Windows key + I to open Settings. If you’re using Windows 11, select System. If you’re on Windows 10, select Update & Security.

  6. www.youtube.com › watchHow to restore or reset your Surface | Microsoft - YouTube

    Having trouble with your Surface? If you've tried basic troubleshooting options, you may need to restore or reset your Surface. Before you reset your device and reinstall Windows, you can...

    • 2 min
    • 30.6K
    • Microsoft Helps

  7. support.microsoft.com › en-us › surfaceCreating and using a USB recovery drive for Surface

    A recovery drive lets you reset your Surface to its factory settings and can help you troubleshoot and fix problems with your Surface device. Windows comes with a built-in tool to create a USB recovery drive.

    • 3 min

  8. support.microsoft.com › en-us › surfaceForce a shutdown and restart your Surface - Microsoft Support

    If your Surface stops responding, or hangs, use the following methods to force a shutdown, and then restart. Be aware, though, that whenever possible, you should shut down your Surface in the normal manner. See Surface power states for ways to do this normally.

  9. answers.microsoft.com › en-us › surfacehow do i hard reset my surface pro - Microsoft Community

    6 days ago · To hard reset your Surface Pro when you’ve forgotten your Windows password, you can use the following steps. You can get to the reset option by restarting your Surface from the sign-in screen. Here’s how: On your keyboard, press the Windows logo key + L. If you need to, dismiss the lock screen. Hold the Shift key down while you select Power ...

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