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Oct 18, 2023 · Here are some troubleshooting steps you can try: Check the connection: Make sure the keyboard is properly connected to your Surface Pro X. Detach and reattach the keyboard to ensure a secure connection. Restart your Surface Pro X: Sometimes, a simple restart can fix the issue.
- Troubleshoot Surface Type Cover or Keyboard - Microsoft Support
First steps if your Surface Type Cover or Keyboard doesn't...
- The Surface Pro X Type cover Keyboard stopped working due to ...
Reconnect the keyboard cover, making sure all the magnets...
- The keyboard of my surface pro x does not work - Microsoft ...
To isolate the issue, please try the following steps: 1....
- Troubleshoot Surface Type Cover or Keyboard - Microsoft Support
- Overview
- First steps if your Surface Type Cover or Keyboard doesn't work
- Is your Type Cover or Keyboard connected and not working?
- If Type Cover or Keyboard still won't work on your Surface, submit a service order
- Related topics
Having trouble with your Surface device keyboard, Surface Go Type Cover, Surface Pro Type Cover, or Surface Pro Keyboard?
You may see that the Keyboard or Type Cover:
•Doesn't appear to connect and doesn't respond at all
•Appears to disconnect or stop responding randomly
•Goes back and forth between working and not working
There are some solutions you can try.
Get the latest updates
You can quickly check the health of your Surface drivers and firmware using the Surface app. 1.In the Surface app, expand Help & support to check if the update status is "You're up to date" or something else. 2.If needed, select the option to update the devices.
Detach the Type Cover or Keyboard
1.Unplug your Surface and detach the Cover. 2.Make sure there's no debris, damage or anything that may inhibit a connection.
Force your Surface to restart
If you have a Surface Pro 5 or later, Surface Book 2-3, or any model Surface Laptop, Surface Go, or Surface Studio: •Select Start > Power > Shut down and wait for your Surface to shut down. •Now, press and hold the power button for 20 seconds. If you see the logo screen appear after a few seconds, continue to hold for the full 20 seconds until you see it again. For the other Surface models, please see Force a shutdown and restart your Surface - Microsoft Support.
Check in the table below for the description that best explains the issue you're facing and find the appropriate next steps to follow. If your issue isn't listed and you did the troubleshooting above, you might be experiencing a hardware failure.
If you aren't able to solve the issue with the steps below, the next option is to submit a service order .
Touchpad or Keypad is slow to respond
What I type isn't what I see on the screen
I hear a sound when the Ctrl or Alt keys are pressed or repeated keystrokes are ignored
Recommended next step:
There's one last step you can take. If these steps don't resolve the problem, service and support options may be available to assist you.
Send to Microsoft
To prepare your device for shipping to Microsoft, you can print a shipping label, check your Microsoft warranty, and create service orders.
Find in-person support
Currently China, India, and Japan have in-person support available—which can include professional hardware inspection, troubleshooting, and system recovery.
Self-repair
•How to use your Surface Type Cover
•Restore or reset Surface
- 1 min
3 days ago · Reconnect the keyboard cover, making sure all the magnets are touching the lower edge of your Surface. 2. Enter UEFI but make the keyboard work normally: Turn off your Surface and wait 10 seconds. Press and hold the Volume Up button—and at the same time, press and release the Power button. You'll see the logo screen on your screen.
Nov 21, 2023 · This article explains how to fix Surface Pro keyboards such as the Type Cover and Touch Cover, third-party wired and wireless keyboards, and the Windows 10 and Windows 11 touch keyboard. The solutions on this page apply to Microsoft Surface Pro models running either Windows 10 or Windows 11.
- Brad Stephenson
Nov 25, 2023 · To isolate the issue, please try the following steps: 1. Check the connection: Ensure that the keyboard is properly connected to the Surface Pro X. You can try to disconnect and reconnect the keyboard to the device. 2. Check for updates: Check for any available updates for your Surface Pro X.
Dec 28, 2022 · 1. Try Reconnecting Your Keyboard. 2. Clean the Connector Pins. 3. Make Sure the Keyboard Batteries Are Charged. 4. Pair and Unpair Bluetooth. 5. Use the Windows Troubleshooter. 6. Reinstall the Drivers. 7. Update Windows. 8. Check Surface UEFI. 9. Contact Microsoft Support. 10. Take Your Surface Device and Keyboard to a Repair Shop.
I give you 2 easy fixes if your keyboard is not working or is unresponsive on the Microsoft Surface Pro 8 (https://amzn.to/3wIxk3W) & Surface Pro X (https://amzn.to/3yXNNnG). Hope...
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